Business Assistant

Western New York Dental Group; Town of Penfield (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Western New York Dental Group is seeking a Front Desk Team Member to answer phones, schedule patients, collect co-payments, greet patients, and perform record filing. The role requires a friendly, professional demeanor and the ability to manage multiple tasks efficiently.

Responsibilities include handling patient check-in/out, confirming appointments, processing paperwork, and applying insurance coverage. Strong communication and basic computer skills are essential to maintain smooth patient

Qualifications

• Six months of similar job experience.
• Ability to perform essential front desk duties for Patient Services.
• High School Diploma or equivalent.
• Knowledge of scheduling processes.
• Adhere to protocols and standards.
• Demonstrate superior customer service skills.
• Ability to multi-task.
• Basic dental terminology knowledge.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls with proper telephone etiquette.
• Check patients in and out.
• Schedule and confirm patient appointments.
• Complete paperwork including patient charts, referrals, and treatment plan forms.
• Collect co-payments and past due balances on service date.
• Explain financial policies and arrangements to patients.
• Support patient flow using the callback system.
• Identify and apply insurance coverage and billing details.
• Perform basic computer functions.
• Act professionally.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Scheduling

Dental terminology

Professional conduct

Education

High School Diploma

Job description

Overview

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Qualifications

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

Essential responsibilities:

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned