Business Assistant

Western New York Dental Group; Town of Orchard Park (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Western New York Dental Group in Orchard Park, NY seeks a friendly front desk team member to welcome patients, answer phones, and manage scheduling. You will handle check-ins/outs, collect co-pays, and maintain accurate patient records while delivering outstanding service.

The role requires a high school diploma and at least six months of similar experience, with strong multi-tasking, dental terminology knowledge, and a commitment to a patient-first approach.

Qualifications

• Six months of similar dental front desk experience.
• Demonstrate knowledge of effective scheduling.
• Demonstrate and promote superior customer service skills.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Customer service

Scheduling

Phone etiquette

Multi-tasking

Dental terminology

Education

High School Diploma

Job description

Overview

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Qualifications

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

Essential responsibilities:

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned