Business Assistant

Heartland Dental; Town of Penfield (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Heartland Dental is seeking a front desk team member in Town of Penfield. The role involves answering calls, scheduling appointments, collecting co-payments, and performing record filing.

Ideal candidates should have six months of experience, a high school diploma or equivalent, and demonstrate strong customer service and multitasking skills. This position supports the overall patient flow and office operations.

Qualifications

• Six months of similar job experience.
• Ability to assume Patient Services Representative's essential responsibilities.
• Demonstrate knowledge of effective scheduling.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform paperwork and collect co-payments.

Skills

Customer service skills

Multitasking

Scheduling

Dental terminology knowledge

Education

High School Diploma or equivalent

Job description

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Essential Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned.

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.