Business Assistan

Heartland Dental; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Heartland Dental in Buffalo, NY is seeking a Front Desk Team Member to support patient flow and front desk operations. You will answer incoming calls, check patients in and out, schedule appointments, and manage basic paperwork such as charts and treatment forms.

The role requires attention to detail, strong customer service, the ability to multi-task, and basic dental terminology knowledge. You will collect co-payments, explain financial policies, and ensure a professional, friendly patient

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Six months experience

Scheduling

Customer service

Multi-tasking

Dental terminology

Phone etiquette

Insurance knowledge

Professionalism

Education

High School Diploma or equivalent

Job description

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Essential responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.