Business Analyst, Tester and Virtual Trainer (Remote)

A1fed; McLean (VA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Paid time off and federal holidays

Flexible remote work environment

Job summary

A1fed is looking for a highly motivated Analyst and Trainer to join their remote team, supporting an IT investment initiative. The role includes collaborating with stakeholders to gather and document requirements, executing test plans, and designing training materials. Candidates must possess at least 3 years of relevant experience, excellent communication skills, and proficiency with Microsoft Office. The position offers competitive salary and benefits including health insurance and a 401(k) plan with company match.

Qualifications

• 3+ years of experience as an Analyst, Tester, Trainer.
• Ability to work independently in a remote team environment.
• Excellent communication skills simplifying complex information.

Responsibilities

• Collaborate with business stakeholders to gather requirements.
• Develop and execute test plans and scenarios.
• Design and deliver training materials for end-users.

Skills

Experience as an Analyst

Experience as a Tester

Experience as a Trainer

Organizational skills

Attention to detail

Proficiency with Microsoft Office

Excellent communication skills

Tools

ServiceNow Strategic Portfolio Management

Microsoft Office

Job description

Overview

We are seeking a highly motivated and versatile professional to join our team in a combined role of Analyst and Trainer.

The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support. This is a remote (US only) position supporting an IT investment and portfolio management initiative.

This individual will support a high-impact project leveraging:

• ServiceNow Strategic Portfolio Management (SPM)
• Proven Optics Capital Planning and Investment Control (CPIC) Application
• Proven Optics Technology Business Management (TBM) Cost Modeling Application

Key Responsibilities

• As an Analyst:
  • Collaborate with business stakeholders to gather and refine requirements
  • Develop process documentation, user stories, and business workflows
  • Support configuration decisions aligned with best practices in IT portfolio and financial management
• As a Tester:
  • Develop and execute test plans and test case scenarios
  • Validate system functionality, reports, and dashboards
  • Identify and track defects, and support remediation efforts
• As a Trainer:
  • Design and deliver training materials, including user guides, video walkthroughs, and SOPs
  • Facilitate virtual and live training sessions for end-users and stakeholders
  • Provide ongoing user support and promote platform adoption

Required Skills

• U.S. Citizenship OR Permanent Resident
• Active Public Trust or higher clearance
• 3+ years of experience as an Analyst, Tester, Trainer
• Experience documenting functional and technical requirements into User Stories and Expected Results
• Experience developing Test Plans, test cases, and tracking issues
• Demonstrated ability to test systems against documented requirements
• Design and deliver training materials, including user guides, video walkthroughs, and SOPs
• Facilitate virtual training sessions for end-users and stakeholders
• Extremely well-developed organizational, time management, and analytical skills
• Strong attention to detail and documentation skills
• Excellent communication skills with the ability to simplify complex technical information
• This position allows you to work remotely from within the United States only.
• Ability to work 8 AM to 5 PM EST
• Ability to work independently in a remote team environment
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)
• Ability to work effectively in a remote, collaborative environment

Highly Desired Skills

• Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
• Familiarity with Proven Optics CPIC or TBM applications
• Familiarity with Agile or SAFe delivery methodologies
• Experience using ServiceNow Dev/QA/Test environments
• ServiceNow certifications
• Strong understanding of IT portfolio management, capital planning, or IT financial management

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and federal holidays
• Flexible remote work environment