Business Analyst

Eastern Lift Truck Co.; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Delta Star Inc. is seeking a collaborative and analytical Business Analyst to bridge business needs with technology solutions. You will evaluate processes, gather requirements, analyze data, and support initiatives to improve efficiency and performance.

The role partners with leaders and IT teams to transform needs into actionable requirements, support ERP/CRM systems, and drive continuous improvement through data-driven decisions.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in business analysis or related field.
• Experience gathering and documenting business requirements.

Responsibilities

• Gather, document, validate, and manage business and functional requirements.
• Facilitate stakeholder meetings and process discovery sessions.
• Develop process maps, workflows, and requirements documentation.
• Analyze processes for efficiency, standardization, automation, and improvement.
• Support enterprise applications (ERP, CRM, reporting platforms).
• Serve as liaison between business users, technical teams, vendors, and project stakeholders.
• Analyze data to identify trends, risks, and opportunities.
• Develop reports, dashboards, and analytical tools for decision-making.
• Participate in solution design, testing, validation, implementation, and post-go-live activities.
• Support UAT and change management initiatives.
• Track project requirements, risks, issues, dependencies, and actions.
• Communicate status, recommendations, and findings to stakeholders.
• Support continuous improvement and tech-enabled transformation.

Skills

Business analysis

Requirements management

Stakeholder management

Process mapping

Data analysis

Analytical thinking

Education

Bachelor's degree in Business Administration, Information Technology, Information Systems, Data Analytics, Finance, Marketing, or related field

Tools

Microsoft Dynamics 365 (D365)

Power BI

Tableau

Job description

Summary

Delta Star Inc. is seeking a collaborative and analytical Business Analyst to help bridge business needs and technology solutions. This role partners with stakeholders across the organization to evaluate processes, gather requirements, analyze data, and support initiatives that improve operational efficiency, strengthen business processes, and drive organizational performance.

What You'll Do

As a Business Analyst, you'll work closely with business leaders, end users, and technology teams to understand challenges, identify opportunities, and deliver solutions that support strategic objectives. You'll transform business needs into actionable requirements, support enterprise applications, and help drive continuous improvement through data-driven decision-making.

A Day in the Life

You may spend your day facilitating a requirements workshop, analyzing business processes, developing dashboards, supporting user acceptance testing, or collaborating with technical teams on system enhancements. You'll work across departments to ensure business requirements are clearly defined, solutions are effectively implemented, and intended outcomes are achieved.

Key Responsibilities

• Gather, document, validate, and manage business and functional requirements.
• Facilitate stakeholder meetings, interviews, and process discovery sessions.
• Develop process maps, workflow diagrams, user stories, and requirements documentation.
• Analyze business processes and identify opportunities for efficiency, standardization, automation, and improvement.
• Support enterprise applications including ERP, CRM, reporting platforms, and other business systems.
• Serve as a liaison between business users, technical teams, vendors, and project stakeholders.
• Analyze operational and business data to identify trends, risks, and opportunities.
• Develop reports, dashboards, and analytical tools that support decision-making.
• Participate in solution design, testing, validation, implementation, and post-go-live activities.
• Support user acceptance testing and business-process validation efforts.Assist with change management, communications, training materials, and user adoption initiatives.
• Track project requirements, risks, issues, dependencies, and action items.
• Communicate project status, recommendations, and findings to stakeholders.
• Support continuous improvement initiatives and technology-enabled business transformation efforts.

What We're Looking For

We're looking for a problem solver who enjoys understanding how businesses operate and finding better ways of working. The ideal candidate is curious, detail-oriented, and comfortable collaborating with both business and technical teams to drive meaningful improvements.

Position Requirements

Required

• Bachelor's degree in Business Administration, Information Technology, Information Systems, Data Analytics, Finance, Marketing, or a related field.
• Minimum of 3 years of experience in business analysis, process improvement, enterprise applications, data analysis, or a related field.
• Experience gathering and documenting business requirements.
• Experience analyzing business processes and recommending improvements.Experience working with business stakeholders and technology teams to support business solutions.
• Experience with reporting, analytics, or enterprise business systems.

Preferred

• Experience supporting ERP, CRM, or other enterprise applications.
• Experience with Microsoft Dynamics 365 (D365) or comparable platforms.
• Experience with Power BI, Tableau, or similar reporting and analytics tools.
• Experience supporting system implementations, upgrades, or major enhancements.
• Experience with process mapping, user acceptance testing, and change management initiatives.
• Familiarity with SQL, reporting tools, or related technologies.

Skills & Competencies

• Strong business analysis, process improvement, and requirements management skills.
• Ability to translate business needs into clear and actionable requirements.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Experience developing process maps, workflows, reports, and business documentation.
• Ability to analyze data and communicate meaningful business insights.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to collaborate effectively across business and technical teams.
• Strong organizational, planning, and prioritization skills.
• Ability to manage multiple projects and competing priorities.
• Proficiency with Microsoft Office, reporting tools, and enterprise business applications.
• Commitment to continuous improvement, adaptability, and delivering business value.

Travel Requirements

Limited travel may be required to support business initiatives, project activities, training, and company meetings.