Business Analyst Senior, Veteran Services

Lone Star College; Shenandoah (TX); On-site; USD 73,000 - 84,000; Full time

Job summary

Lone Star College is seeking a Business Analyst Senior in Texas to design, maintain, and optimize ERP-related processes. You will serve as a primary database administrator and liaison across Veteran Services, Organizational Development, and OTS, ensuring secure, accurate system updates and robust reporting.

The role emphasizes data extraction, query development, and collaboration to improve workflows, compliance, and financial accuracy in high-volume funding programs.

Qualifications

• Bachelor's degree and at least 5 years of related experience, or an equivalent combination.
• Preferred: Master's degree and 7+ years in higher education analytics.

Responsibilities

• Assists management staff with data extraction for Hazlewood State Reporting, WEAMS Programmatic report, and TA Portal Management.
• Collaborates with OTS on technical issues and ServiceNow tickets; provides requirements, testing support, and validation for PeopleSoft configurations.
• Evaluates data integrity issues, implements new system processes, and documents changes.
• Leads query development for routine operations and data analysis against KPIs and audits.

Skills

SQL

Power BI

BI Publisher

Data analysis

Reporting

Education

Bachelor's degree

Master's degree

Tools

PeopleSoft

PS Query

ServiceNow

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of LSC in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the sites for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

Purpose and Scope

The Business Analyst Senior role designs, maintains, and optimizes business systems and application processes. This role acts as the primary database administrator and technical liaison between Veteran Services, Organizational Development, and the Office of Technology Services (OTS), ensuring seamless system updates and software implementations. The role is a power user responsible for query writing, serves as the Enterprise Resource Planning (ERP) subject matter expert, provides guidance on ERP system functionality, and best practices. Supports functional security design in coordination with OTS. This role is analytical and technical in nature and does not include primary responsibility for operational processing, direct staff supervision, or delivery of training.

Essential Job Functions

1. Assists management staff with data extraction for Hazlewood State Reporting, WEAMS Programmatic report, and TA Portal Management. Creates ad hoc reports and manages departmental databases to support operational needs
2. Collaborates with OTS on technical issues and ServiceNow tickets. Provides functional requirements, testing support, and validation for PeopleSoft configurations, patches, PUM updates, ELM updates and system enhancements for Veteran Service & Organizational Development
3. Evaluates, resolves, and reports on data integrity issues. Investigates, implements, and documents new system processes
4. Works with the development team on the design and maintenance and validation of batch job processes and related components. Assists programming staff with end user interaction, creation of functional requirements, and testing programming changes
5. Develops process documentation for PeopleSoft-supported applications and processes and provides recommendations and functional input for PeopleSoft security design in coordination with OTS and departmental leadership for the functional unit. Provides adequate testing of design and execution prior to final testing by users
6. Collaborates with department to analyze and recommend business process improvements and ensure alignment with operational and departmental needs
7. Leads query development for routine operations and collects information for data analysis, regulatory reporting and legislative and internal audits, veteran surveys, organizational development surveys, and annual reports
8. Works closely with the management team to analyze, design, and support the implementation of workflow processes that improve efficiency and ensure regulatory and institutional compliance
9. Improves operational efficiency and financial accuracy related to high-volume federal and state education benefit funds by ensuring precise certification, proactively identifying and resolving discrepancies, preventing overpayments, and streamlining reporting processes; supports institutional compliance, safeguards revenue, and reduces financial risk associated with significant funding streams
10. Collaborates with partner institutions and internal teams to analyze processing routines and provide reporting, validation, and recommendations for improvement of veteran benefit processes. Designs and maintains performance dashboards, scorecards, success metrics, and reports to track initiatives against KPIs
11. Acts as the sole authorized institutional representative for direct communication with external governing agencies, including the U.S. Department of Veterans Affairs, the U.S. Department of Defense, and applicable state and national organizations. Includes specialized federal training, designation, and system access to inquire, interpret, and resolve student-specific benefit matters
12. Creates, runs, and tests queries for state reporting, federal and state audits and institutional requests, develops business solutions, and identifies gaps between ERP software and end-user needs. Recommends system enhancements and identifies process flow improvements
13. Manages the mass assignment, release and updates of VA service indicators
14. Responsible for other reasonable, related duties assigned

Knowledge, Skills, and Abilities

• Strong knowledge of state and federal veteran related regulations
• Strong knowledge of PeopleSoft Student Records, Student Financials, and Financial Aid modules where they intersect with Veteran Benefit processing
• Strong knowledge of organizational development principles, including change management, learning & development, culture, leadership development.
• Exceptional verbal, written and interpersonal communication, and customer service skills
• Proficient in query and reporting tools (e.g., PS Query, SQL, BI Publisher) support data validation, audits, and compliance reporting.
• Proficient in process mapping, workflow documentation, report creation, and business requirement development.
• Advanced Microsoft applications skills (Power BI)
• Strong attention to detail and strong organizational skills
• Ability to use system to record, maintain and extract data producing reports

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

• Bachelor's degree and at least 5 years of related experience, or an equivalent combination of education and experience

Preferred Qualifications

• Master's degree and at least 7 years of experience
• Experience must include at least 5 years as a Business Analyst or Functional Analyst in higher education using PeopleSoft
• Experience gathering analyzing, and documenting business requirements, use cases, process flows, and functional specifications

Salary

Hiring salary range is $72,821 - $83,744

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.