Coordinator II, Veterans School Certifying Official

Lone Star College; Shenandoah (TX); On-site; USD 45,000 - 52,000; Full time

Job summary

Lone Star College is seeking a Coordinator II, Veterans School Certifying Official (SCO) to support veteran and military students using VA and DoD education benefits. You will certify benefits, advise students, and coordinate with departments to ensure compliance and timely processing.

This role requires knowledge of VA programs, federal regulations, and strong communication skills to guide students through enrollment, eligibility, and benefit usage while maintaining secure records.

Qualifications

• Ability to accurately interpret student ledgers.
• Ability to work effectively with a diverse population.
• Advanced problem-solving and coordination skills.
• Must be well organized and flexible to meet time, priority and workload demands.
• Excellent written, computer, and verbal communication skills.
• Strong attention to detail.
• Ability to use and learn new software products.
• Ability to work on multiple projects.

Responsibilities

• Process VA enrollment certifications and adjustments in Enrollment Manager.
• Monitor student eligibility, academic progress, and program applicability.
• Respond to VA surveys and maintain annual VA training and certifications.
• Advise veterans on eligibility, usage, policies, payment timelines, and academic impact.
• Deliver outreach and ongoing advising to support student success and resolve issues.
• Coordinate with VA, DoD, and internal departments to resolve student issues.

Skills

Ledger interpretation

Diversity focus

Problem solving

Organization

Communication

Attention to detail

Software proficiency

Multi-project work

Education

Associate degree or higher

3 years in postsecondary education

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC


• Student Focused


• Own It


• Foster Belonging


• Cultivate Community


• Choose Learning

The Chronicle of Higher Education's \"Great Colleges to Work For\" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

Purpose and Scope

The Coordinator II, Veterans School Certifying Official (SCO) serves as the primary point of contact for veteran and military affiliated students using education benefits through the United States Department of Veterans Affairs (VA) and the Department of Defense (DoD). Provides comprehensive support to veteran and military affiliated students as they pursue their educational and career goals. The SCO is responsible for ensuring the accurate and timely certification of benefits, maintaining strict compliance with federal regulations and providing comprehensive advising support to students throughout their academic journey. This role requires extensive knowledge of VA approved programs, institutional education programs, federal and state regulations, and college policies, as well as best practices for effectively serving a population of veterans and military affiliated students across the Lone Star College System.

Essential Job Functions

1. Processes VA enrollment certifications and adjustments in Enrollment Manager, initiating financial transactions that result in tuition and fee payments to the institution, Basic HousingAllowance (BAH), book payments to students, or debt creation for the student or institution when enrollment changes occur. Ensures certifications are accurate, timely, and compliant to protect institutional revenue, prevent overpayments, and reduce financial liability


2. Monitors student eligibility, academic standing, satisfactory academic progress, and program applicability; assists in reconciling VA payments, debts, and overpayments in collaboration with Student Financial Services to minimize financial risk to the students


3. Supports compliance activities by responding to VA surveys, conducting internal audits to ensure data accuracy, and maintaining required annual VA training and certifications


4. Serves as a resource for veteran and military-affiliated students regarding VA education benefits, providing individualized advising on eligibility, usage, policies, payment timelines, and academic impact; assists students with academic planning, enrollment procedures, military credit articulation, and onboarding/orientations


5. Delivers proactive outreach and ongoing advising to support student success, retention, and resolution of academic or benefit-related challenges; provides general academic and workforce guidance as needed


6. Serves as the primary liaison between the college and external agencies, including the Department of Veterans Affairs (VA), Department of Defense (DoD), and state approving agencies, while coordinating with internal departments such as Financial Aid, Registrar, Advising, Student Accounts, and Disability Services to resolve student issues


7. Provides responsive customer support to students through multiple channels and develops clear communications, including guides, FAQs, and policy updates, to ensure understanding and compliance with processes


8. Maintains secure and compliant student records in accordance with federal, state, and institutional requirements; tracks certifications, enrollment changes, academic progress, and benefit usage; prepares and submits required reports and utilizes VA systems, student information systems, and case management tools to document interactions and monitor outcomes


9. Supports program operations by assisting with the planning and implementation of veteran-focused programming, workshops, recognition events, and resource fairs


10. Analyzes processes and recommends improvements to enhance service delivery and reduce delays; contributes to operational continuity by cross-training staff and assisting during high-volume periods


11. Participates in ongoing professional development, including conferences, webinars, and mandatory SCO training, to maintain current knowledge and compliance


12. Actively maintains proficiency across multiple critical areas including Compliance, Federal Student Aid process, Satisfactory Academic Progress, Hazlewood Exemption, and Tuition Assistance (TA)


13. Responsible for other reasonable, related duties as assigned

Knowledge, Skills, and Abilities

• Ability to accurately interpret student ledgers


• Ability to work effectively with a diverse population


• Advanced problem-solving and coordination skills


• Must be well organized and flexible to meet time, priority and workload demands


• Excellent written, computer, and verbal communication skills


• Strong attention to detail


• Ability to use and learn new software products


• Ability to work on multiple projects

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

• Equipment used includes PC workstations running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment


• Internal and external contacts as needed to carry out the functions of the position


• Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

• Associate degree or higher and at least 3 years of experience, or an equivalent combination of education and experience

Preferred Qualifications

• At least 3 years of experience in postsecondary education

Salary

Hiring salary range is $44,793 - $51,512

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment


2. If the position was full time or part time


3. If the position was paid or unpaid


4. Level of degree completed including date earned.


5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.