Business Analyst Senior, Veteran Services

Lone Star College; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Lone Star College in Houston, TX seeks a Senior Business Analyst to design, optimize, and support business systems and ERP processes. You will act as the primary liaison between Veteran Services, Organizational Development, and the Office of Technology Services (OTS), ensuring secure system updates, testing, and effective reporting for federal and state education benefits.

The role emphasizes data integrity, batch process validation, dashboard development, and collaboration with multiple teams

Qualifications

Responsibilities

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

PURPOSE AND SCOPE: The Business Analyst Senior role designs, maintains, and optimizes business systems and application processes. This role acts as the primary database administrator and technical liaison between Veteran Services, Organizational Development, and the Office of Technology Services (OTS), ensuring seamless system updates and software implementations. The role is a power user responsible for query writing, serves as the Enterprise Resource Planning (ERP) subject matter expert, provides guidance on ERP system functionality, and best practices. Supports functional security design in coordination with OTS. This role is analytical and technical in nature and does not include primary responsibility for operational processing, direct staff supervision, or delivery of training.

Essential Job Functions

• Assists management staff with data extraction for Hazlewood State Reporting, WEAMS Programmatic report, and TA Portal Management. Creates ad hoc reports and manages departmental databases to support operational needs
• Collaborates with OTS on technical issues and ServiceNow tickets. Provides functional requirements, testing support, and validation for PeopleSoft configurations, patches, PUM updates, ELM updates and system enhancements for Veteran Service & Organizational Development
• Evaluates, resolves, and reports on data integrity issues. Investigates, implements, and documents new system processes
• Works with the development team on the design and maintenance and validation of batch job processes and related components. Assists programming staff with end user interaction, creation of functional requirements, and testing programming changes
• Develops process documentation for PeopleSoft-supported applications and processes and provides recommendations and functional input for PeopleSoft security design in coordination with OTS and departmental leadership for the functional unit. Provides adequate testing of design and execution prior to final testing by users
• Collaborates with department to analyze and recommend business process improvements and ensure alignment with operational and departmental needs
• Leads query development for routine operations and collects information for data analysis, regulatory reporting and legislative and internal audits, veteran surveys, organizational development surveys, and annual reports
• Works closely with the management team to analyze, design, and support the implementation of workflow processes that improve efficiency and ensure regulatory and institutional compliance
• Improves operational efficiency and financial accuracy related to high-volume federal and state education benefit funds by ensuring precise certification, proactively identifying and resolving discrepancies, preventing overpayments, and streamlining reporting processes; supports institutional compliance, safeguards revenue, and reduces financial risk associated with significant funding streams
• Collaborates with partner institutions and internal teams to analyze processing routines and provide reporting, validation, and recommendations for improvement of veteran benefit processes. Designs and maintains performance dashboards, scorecards, success metrics, and reports to track initiatives against KPIs
• Acts as the sole authorized institutional representative for direct communication with external governing agencies, including the U.S. Department of Veterans Affairs, the U.S. Department of Defense, and applicable state and national organizations. Includes specialized federal training, designation, and system access to inquire, interpret, and resolve student-specific benefit matters
• Creates, runs, and tests queries for state reporting, federal and state audits and institutional requests, develops business solutions, and identifies gaps between ERP software and end-user needs. Recommends system enhancements and identifies process flow improvements
• Manages the mass assignment, release and updates of VA service indicators
• Responsible for other reasonable, related duties assigned

Knowledge, Skills, And Abilities

• Strong knowledge of state and federal veteran related regulations
• Strong knowledge of PeopleSoft Student Records, Student Financials, and Financial Aid modules where they intersect with Veteran Benefit processing
• Strong knowledge of organizational development principles, including change management, learning & development, culture, leadership