Business Analyst - Salesforce (Remote)

ICF Olson; Great Falls Crossing (VA); Remote; USD 67,000 - 114,000; Full time

Job summary

An innovative firm is seeking a skilled Business Analyst to join their dynamic team, focusing on digital transformation for federal agencies. This role involves collaborating with cross-functional teams to bridge the gap between development and product management, ensuring that business needs are effectively communicated and met. The ideal candidate will have a strong background in business analysis, particularly with CRM systems, and will thrive in an Agile environment. This is a unique opportunity to contribute to meaningful projects that shape the future of technology in government services, while enjoying the flexibility of remote work.

Qualifications

• 4+ years of experience as a Business Analyst with requirement elicitation.
• Experience in CRM end-to-end implementations.
• Ability to maintain a Public Trust.

Responsibilities

• Collaborate with product owners and developers to create business systems.
• Translate business requirements into user stories and acceptance criteria.
• Produce functional documentation and conduct system demonstrations.

Skills

Business Analysis

Requirement Elicitation

User Story Creation

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Related Field

Tools

Salesforce

Visio

Axure

Job description

Business Analyst - Salesforce (Remote) page is loaded

Business Analyst - Salesforce (Remote)

Apply locations Reston, VA time type Full time posted on Posted 2 Days Ago job requisition id R2501215

*We are open to supporting 100% remote work anywhere within the US.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Business Analyst. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

As a Business Analyst, you will collaborate with product owners, technical architects, and developers to create innovative business systems. This individual is responsible for bridging the gap between development, design, and product management by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. Operating in an Agile environment, the Business Analyst will utilize analytical and problem-solving skills and leverage CRM capabilities to deliver optimal solutions.

Responsibilities:

• Work closely with various technical and non-technical stakeholders to understand complex business processes and define business requirements.

• Translate business requirements into concise, feasible, and verifiable user stories and acceptance criteria.
• Interact with the development and testing teams to communicate and validate requirements.
• Maintain and prioritize user story backlog.
• Support the solutioning process by developing competencies in various technology platforms.
• Produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting and testing activities on web and hosted technologies.

• Develop functional documentation such as use cases, functional specifications, reports, and screen prototypes.
• Conduct system demonstrations for stakeholder feedback and validation.
• Conduct training and develop end-user documentation as required.
• Contribute to an Agile environment and apply best practices through cross-functional collaboration.

Requirements:

• 4+ years of experience as Business Analyst with requirement elicitation, creating user stories, and user guides.
• 2+ years of experience in business analysis with CRM end-to-end implementations or Custom Application Development.
• US Citizenship is required (required by the federal government for this position).
• Ability to obtain and maintain a Public Trust.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications:

• Bachelor’s degree in related field.
• Salesforce experience highly preferred.

• Good working knowledge of the Scaled Agile methodology.
• Agile/Scrum Master Certification preferred.
• Working knowledge of a data modeling tool (Visio, Axure, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to multi-task in a fast-paced environment.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

$67,020.00 - $113,934.00Nationwide Remote Office (US99)

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com .