Business Analyst | Salesforce & Process Improvement Partner

Maximus; Hagåtña (GU); On-site; USD 75,000 - 91,000; Full time

Benefits offered by this job

Flexible work options

Competitive pay

Insurance coverage

401K retirement

Paid Time Off

Tuition reimbursement

Wellness program

Employee discounts

Job summary

Maximus is seeking a Business Analyst to join the NY Shared Services team. You will gather requirements, translate needs into functional specifications, and partner with operations and technology to deliver Salesforce-driven process improvements.

This role supports multiple New York Medicaid Choice programs and focuses on creating effective system solutions. Responsibilities include UAT support, defect tracking, and production issue resolution, plus documenting business processes and

Qualifications

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional requirements and workflows.
• Coordinate with operations, technology, and stakeholders to enable system improvements.

Responsibilities

• Identify and determine business requirements and define processes, clarifying discrepancies.
• Understand problems and opportunities and recommend solutions to meet organizational goals.
• Extract, tabulate, and analyze data to support program activity and management decisions.
• Review and edit requirements, specifications, and recommended solutions for new processes or functionalities.
• Process Production Support Requests by reviewing defect reports and aligning with business requirements.

Skills

Requirements gathering

Stakeholder collaboration

Business analysis

Data analysis

UAT coordination

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Visio

Job description

Maximus is seeking a Business Analyst to join the NY Shared Services team. You will gather requirements, translate needs into functional specifications, and partner with operations and technology to deliver Salesforce-driven process improvements.

This role supports multiple New York Medicaid Choice programs and focuses on creating effective system solutions. Responsibilities include UAT support, defect tracking, and production issue resolution, plus documenting business processes and