Business Analyst: Salesforce & Process Improvement

Maximus; Cheyenne (WY); On-site; USD 75,000 - 91,000; Full time

Benefits offered by this job

Flexible work balance

Comprehensive insurance coverage

401K with company match

Paid time off & holidays

Tuition reimbursement

Wellness program

Job summary

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role supports New York Medicaid Choice programs by gathering requirements, supporting system enhancements, and driving process improvements in a Salesforce-focused environment.

You will work with operations and technology teams to translate business needs into functional requirements, assist with UAT, testing, and release readiness, and help ensure accurate documentation and ongoing process optimization.

Qualifications

• Bachelor's degree in related field.
• 3-5 years of relevant professional experience.
• Equivalent combination of education and experience considered in lieu of degree
• 3+ years of experience in business analysis, systems analysis, operations analysis, or system implementation.
• Experience translating business needs into functional requirements, workflows, or business processes.
• Experience collaborating with business stakeholders and technical teams.
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Access, and other business software applications.
• Experience in healthcare, Medicaid, managed care, or HIPAA-regulated environments.
• Experience supporting Salesforce, Salesforce Service Cloud, or Salesforce Field Service.
• Experience with software implementations, system integrations, or enterprise applications.
• Salesforce, CBAP, CCBA, PMI-PBA, or related certification.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional requirements, workflows, and process documentation.
• Partner with operations, technical teams, and project stakeholders to support system enhancements and process improvements.
• Support Salesforce and other enterprise applications through requirements gathering, testing, and solution validation.
• Assist with User Acceptance Testing (UAT), defect tracking, and release readiness activities.
• Investigate system issues and support production problem resolution.
• Create and maintain business requirements, process flows, and other project documentation.

Skills

Business analysis

Requirements gathering

Process improvement

Stakeholder collaboration

UAT testing

Data analysis

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Microsoft Visio

Job description

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role supports New York Medicaid Choice programs by gathering requirements, supporting system enhancements, and driving process improvements in a Salesforce-focused environment.

You will work with operations and technology teams to translate business needs into functional requirements, assist with UAT, testing, and release readiness, and help ensure accurate documentation and ongoing process optimization.