Business Analyst - Salesforce & Process Improvement

Maximus; Hartford (CT); On-site; USD 75,000 - 91,000; Full time

Job summary

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role is ideal for someone who enjoys solving business problems, improving processes, and partnering with stakeholders to deliver effective system solutions.

In this role, you'll support multiple New York programs, including New York Medicaid Choice, by gathering requirements, supporting system enhancements, and driving process improvements in a Salesforce-focused environment.

Qualifications

• 3-5 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.
• Experience translating business needs into functional requirements and processes.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional requirements, workflows, and process documentation.
• Partner with operations, technical teams, and project stakeholders to support system enhancements and process improvements.
• Support Salesforce and other enterprise applications through requirements gathering, testing, and solution validation.
• Assist with User Acceptance Testing (UAT), defect tracking, and release readiness activities.
• Investigate system issues and support production problem resolution.
• Create and maintain business requirements, process flows, and other project documentation.

Skills

Requirements gathering

Stakeholder collaboration

Data analysis

Documentation

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Visio

Access

Job description

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role is ideal for someone who enjoys solving business problems, improving processes, and partnering with stakeholders to deliver effective system solutions.

In this role, you'll support multiple New York programs, including New York Medicaid Choice, by gathering requirements, supporting system enhancements, and driving process improvements in a Salesforce-focused environment.