Salesforce-Driven Business Analyst (Healthcare)

Maximus; Carson City (NV); On-site; USD 75,000 - 91,000; Full time

Job summary

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role focuses on gathering requirements, documenting processes, and partnering with stakeholders to deliver effective system solutions across New York Medicaid Choice programs, with an emphasis on Salesforce-enabled workflows.

You will translate business needs into functional specifications, support testing, and assist with production issue resolution while driving process improvements and ensuring program goals are

Qualifications

• 3-5 years of relevant professional experience.
• Equivalent combination of education and experience considered in lieu of degree
• Experience translating business needs into functional requirements, workflows, or business processes.
• Experience collaborating with business stakeholders and technical teams.
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Access, and other business software applications.

Responsibilities

• Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
• Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Extract, tabulate, and analyze data to support program activity and assist management with decision making.
• Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
• Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.

Skills

Business analysis

Stakeholder collaboration

Requirements gathering

UAT testing

Process improvement

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Visio

Access

Job description

Maximus is hiring a Business Analyst to join our NY Shared Services team. This role focuses on gathering requirements, documenting processes, and partnering with stakeholders to deliver effective system solutions across New York Medicaid Choice programs, with an emphasis on Salesforce-enabled workflows.

You will translate business needs into functional specifications, support testing, and assist with production issue resolution while driving process improvements and ensuring program goals are