Business Analyst - Salesforce

APRIDEN; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

APRIDEN seeks an experienced Salesforce Business Analyst to drive discovery, stakeholder analysis, process mapping, and requirements traceability for Salesforce initiatives. You will translate business needs into actionable user stories and support integrations, data migration, and cross-system processes.

The ideal candidate has 8+ years in business analysis or functional consulting with hands-on Salesforce Sales Cloud and Service Cloud experience, plus strong facilitation and adoption skills.

Qualifications

• 8+ years in business analysis, product analysis or functional consulting with Salesforce experience.
• Hands-on knowledge of Salesforce Sales Cloud and Service Cloud, including configuration, data models, automation, security and reporting.
• Translate complex business needs into clear, testable user stories and acceptance criteria.
• Experience with process modelling, data mapping, requirements traceability, impact analysis and stakeholder facilitation.
• Experience supporting integrations, data migration, reconciliation and cross-system processes.
• Experience planning and coordinating UAT, managing defects and validating end-to-end business outcomes.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Lightning Experience

Salesforce Mobile

Flow

Approvals

Reports

Dashboards

Security concepts

Stakeholder facilitation

Requirements traceability

Use cases

Business analysis

Change management

Data mapping

UAT planning

Education

Bachelor's degree in Business, Information Systems, Computer Science or related discipline, or equivalent

Job description

Business Analysis: Discovery, stakeholder analysis, process mapping, business rules, use cases, requirements traceability and solution option analysis.

Salesforce Functional Knowledge: Sales Cloud, Service Cloud, Lightning Experience, Salesforce Mobile, standard and custom objects, Flow, approvals, reports, dashboards and security concepts.

Change and adoption: Impact assessment, communications, training inputs, user documentation, adoption feedback and continuous improvement

Controls and Operations: Auditability, exception handling, support requirements, operational reporting, access needs and production-readiness inputs.

Required Skills and Experience

• Overall 8+ years of business analysis, product analysis or functional consulting experience, including substantial experience with Salesforce initiatives.
• Hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud, with the ability to navigate configuration concepts, data models, automation, security and reporting.
• Demonstrated experience converting complex business needs into clear, testable user stories and acceptance criteria.
• Experience with process modelling, data mapping, requirements traceability, fit-gap analysis, impact analysis and stakeholder facilitation.
• Experience supporting integrations, data migration, reconciliation and cross-system-business processes.
• Experience planning and coordinating UAT, managing defects and validating end-to-end business outcomes.

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science or a related discipline, or equivalent relevant experience.
• Salesforce certifications such as Administrator, Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant or Service Cloud Consultant.
• Experience in financial services, investment management, banking or another regulated industry.