Business Analyst/Operations Support Administrator (hybrid)

Prowess Consulting; Bellevue (WA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account

Life insurance

Disability insurance

Paid time off

Retirement plan investing

Job summary

Prowess Consulting is seeking a curious and self-directed Business Analyst/Operations Support Administrator to join our growing team in the greater Seattle area. This full-time hybrid role involves requirements gathering, validating changes, process improvement, and operational support across multiple projects.

You will work with PowerBI, Dynamics 365, and SharePoint to translate business needs into actionable specifications, coordinate with developers and product managers, and train users as

Qualifications

• Must have demonstrated, recent experience creating and using PowerBI dashboards.
• Previous experience working with teams as a business analyst, including operational support is required.
• Strong Excel skills are required.
• Curious, sharp and adaptable with energy and a positive attitude.

Responsibilities

• Requirement gathering and translation of business needs into clear requirements and actions.
• Execute validation, testing and support user roll-out of new features or changes.
• Validation and testing to ensure features are functional and align with business goals.
• Stakeholder liaison with developers, product managers, insights teams and end users.
• Documentation of updates within Dynamics and SharePoint.
• Facilitate and conduct short training sessions for users.
• Team support across planning workshops, meetings, events, communications, and SharePoint updates.
• Take ownership of ambiguous problems and drive them to practical outcomes.

Skills

Analytical mindset

Problem solving

Independent work

Clear communication

Curiosity

Tools

PowerBI

Dynamics 365

SharePoint

Excel

Job description

Who We Are

Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients’ technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients’ businesses, so we can add value at every stage of engagement to help them succeed.

Who You Are

Prowess Consulting is looking for a curious, motivated, and highly self-directed Business Analyst/Operations Support Administrator to join our growing team. This is a broad, hands-on role for someone who can turn their hand toalmost anything— fromrequirements gathering,validation of changes,process improvement,activityplanningand orchestration,tooperational problem-solvingand team support. We need someone who is comfortable with ambiguity, quickly gets to the heart of a problem, and naturally takes the initiative to work out what needs to happen next.

The right person will thrive across multiple projects and stakeholders, enjoy solving new and unfamiliar problems, and be the kind of person who can simply jump in, takeownershipand move things forward.

To be considered for this role, you must reside in the greater Seattle area. This role will require being on-site 1 – 2 days per week.

This is a full-time, hybrid role, and collaboration with teammates centered in various US time zone will be essential.

No third-party agencies, please.

The Role and Responsibilities

Theindividualwill support across a range of priorities, including:

• Requirement gatheringandtranslation ofbusiness needs and ideas into clear requirements,plansand actions. Main scope areas:reporting using PowerBI, utilizing Dynamics 365 (D365) for customer engagements,and create wireframes where needed and/or mockups to hand over to the development team.

• Execute validation,testingandsupportuser roll-outof new features or changes.

• Validation and testing:testnew features from the development teamto ensuretheyare functional and according to requirements andalignedwith business goals.

• Stakeholder Liaison: Collaboratingand orchestrating closely with developers, product managers,insights teamsand end users to refine requirements and define quality metrics.

• Documentationof updates within Dynamics and SharePoint.

• Facilitate and conduct short trainingsessions for users.

Team support responsibilities(30%)

• Support broader team priorities as needed, includingplanning ofworkshops, meetings,events, communications,documentation,SharePointupdates,and other operational activities.

• Take ownership of new,unfamiliaror ambiguous problems, quickly work out what needs to happen, and drive them through to a practical outcome.

Qualifications

• Must have demonstrated, recent experience creating and using PowerBI dashboards

• Previous experience working with teams as a business analyst, including operational support is required.

• Strong Excel skills is required.

• Curious,sharpandadaptable andbringsenergy and a positive attitude toeverything they do.

• Analytic mindset & problem solver

• Can take an unclear problem, structureitanddeterminethe right next steps.

• Works independently, takesownershipand follows things through.

• Communicates clearlyand concisely.

• Can move comfortably between detail and the bigger picture.

• Learnsnew tools,systemsand subject areas quickly.

• Is pragmatic,collaborativeand happy working across multiple movingpriorities.

Additional Details

• The offered pay range for this position is $85,000 – 95,000 year.

Prowess Consulting is an equal opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing.For more information, please visit www.prowessconsulting.com.