Business System Analyst (Hybrid)

Northwest Administrators, Inc; Seattle (WA); Hybrid; USD 75,000 - 101,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Vacation

Sick Leave & Holidays

Job summary

Northwest Administrators, Inc. is seeking a Business Analyst to bridge between software development and business operations, gathering requirements and driving user acceptance testing. The role emphasizes pension plan administration and practical, actionable documentation.

You will partner with stakeholders to translate needs into specs, create process flows, and support systems through the full lifecycle. Hybrid schedule in Seattle, with on-site Tue/Wed/Thu.

Qualifications

• Bachelor’s degree in business, Information Systems or related field preferred.
• 5 years’ experience in business analysis or technical systems support, with QA/testing experience.
• Knowledge of pension plan administration preferred.
• Ability to master complex pension system configurations and compliance frameworks.
• Exceptional interpersonal and communication skills.

Responsibilities

• Elicit clear business requirements through requirements gathering sessions.
• Write detailed functional specifications, system change docs and process workflows.
• Review complex business processes to ensure new systems meet needs.
• Serve as liaison between business users and development teams.
• Craft wireframes and interactive prototypes of screens, dashboards and reporting interfaces.
• Produce and maintain high-quality documentation: requirements, specs, workflows, user guides.
• Provide ongoing functional and technical support to the business.

Skills

Communication

Interpersonal skills

Analytical

Root cause analysis

Self-motivated

Time management

Education

Bachelor's degree in business or Information Systems

Tools

MS Visio

MS Project

SharePoint

MS Access

Job description

Are you a great communicator, listener, and critical thinker? Do you excel at developing and recommending creative solutions that will help shape strategy? Are you skilled in eliciting clear and actionable requirements? Are you experienced in reviewing complex business processes to ensure systems modifications will meet business needs? If this description fits you, then you may be the person we’re seeking to join our Quality Control Group!

What you'll be doing...

The Business Analyst is a solution-oriented professional who acts as a critical liaison between software development teams and business operations. This role is responsible for supporting the overall systems development lifecycle, specifically gathering and formalizing business requirements and driving user acceptance testing framework. The analyst ensures that business requirements are fully understood, translated and documented, so that development aligns with operational needs. Deep domain-specific knowledge of defined benefit pension plans is a key advantage for success in this role.

As a Business Analyst you will:

• Partner with business stakeholders to elicit clear business requirements through requirements gathering/JAD sessions.
• Research, analyze and evaluate user requirements to translate and write detailed functional specifications, system change documentation and process workflows.
• Review complex business processes to determine if new systems enhancements, modifications or other changes will meet business needs.
• Serve as a liaison between business users and development teams to ensure shared understanding and alignment.
• Craft wireframes and interactive prototypes of screens, dashboards and reporting interfaces
• Produce and maintain high-quality documentation, including business requirements, functional specifications, process flows and user documentation.
• Provide ongoing functional and technical support to the business

This position has a hybrid work schedule with 3 days per week (Tue, Wed & Thu) on-site in the Seattle office.

Who you are...

• Educated: Bachelor’s degree in business, Information Systems or a related field preferred.
• Experienced: 5 years’ experience in business analysis or technical systems support, with additional experience in software testing/QA.
• Subject Expertise: Knowledge of pension plan administration preferred. Ability to master complex pension system configurations and compliance frameworks is required.
• Emotional Intelligence: Exceptional interpersonal and communication skills
• Analytical: Proven analytical, quantitative and troubleshooting skills. Ability to complete root cause analysis.
• Self-Starter: Self-motivated with ability to work independently. Strong organizational and time management skills to coordinate projects with tight timelines.
• Technically Savvy: Comfortable working with technology and database concepts. Proficient in MS Office tools with advanced skills in Visio, Project, SharePoint and Access.

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

• Salary range of $6,685 - $9,045 per month (dependent on experience & qualifications)
• Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Generous 401(k) plan with company base contribution and matching feature
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Collaborative team environment
• Work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.

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