Business Analyst II - Service Network Administrator

WCL Group; Plano (TX); On-site; USD 43,000 - 62,000; Full time

Job summary

WCL Group in Plano, TX is seeking a detail-oriented program administrator to support the client's service network management. You will monitor registrations and applications through the internal portal, prepare submissions, and maintain master data across customers and vendors.

You will also participate in the RFI/RFP process, prepare scope documents, summarize proposals, and coordinate with regional teams and leadership to drive contract approvals and successful onboarding.

Qualifications

• 3+ years of corporate operations, project coordination, or project management experience
• Experience with RFI/RFP end-to-end procurement processes
• Excellent Microsoft Excel skills (pivot tables, formulas) and strong communication abilities
• Highly organized, able to multi-task and collaborate with vendors and leadership

Responsibilities

• Monitor and manage registrations and applications through the internal application portal; communicate with applicants to complete contract requirements
• Review and validate requirements to prepare PUMI submissions
• Support requests for credit for new and existing requests
• Update and maintain master information tables
• Report on application and contract status to regional teams and leadership
• Assist Admin with vendor/customer master management tasks
• Prepare RFI/RFP scope documents with internal stakeholders
• Create summaries of proposals submitted during RFI/RFP
• Assist with collection of internal evaluations for RFI/RFP
• Conclude RFI/RFP results for internal approval and next steps with contracts

Skills

Systems Administration

Business Analysis

Process Improvement

Education

Bachelor's degree in business management, economics, finance, accounting or relevant field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

CLIENT HIGHLIGHT The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world. LOCATION Plano, TX, USA. COMPENSATION $38/hour. SCHEDULE Fully onsite; Monday-Friday; 8am-5pm. CONTRACT TERM 12-month contract with a very high likelihood of extension/conversion to full-time.

POSITION OVERVIEW

This role supports the client's service network administration by monitoring and managing registrations and applications through the internal application portal, preparing submissions, maintaining customer and vendor master information, and reporting on application and contract status to regional support teams and leadership. The role also supports the RFI/RFP process, from preparing scope documents through concluding results for internal approval and contract preparation.

RESPONSIBILITIES

• Monitor and manage registrations and applications through the internal application portal; communicate with all applicants on pending applications to complete the client's contract requirements.
• Review and validate all requirements to prepare PUMI submissions.
• Support requests for credit for new and existing requests.
• Update and maintain master information tables.
• Report on application and contract status to regional support teams and leadership.
• Support the Admin team in additional administrative tasks related to customer/vendor master management.
• Support the team in preparing RFI/RFP scope documents aligned with key internal stakeholders.
• Put together summaries of proposals submitted during the RFI/RFP process.
• Assist with the collection of internal evaluations related to the RFI/RFP process.
• Conclude RFI/RFP results for internal approval and next steps with contract preparation and signature.

REQUIRED QUALIFICATIONS / SKILLS

• 3+ years of working experience in a corporate setting, with experience in operations, project coordination, or project management, and in Field Service or administration.
• Bachelor's degree in business management, economics, finance, accounting or relevant field required
• Experience with the RFI/RFP procurement process, end to end.
• Strong Microsoft Excel (including pivot tables and formulas), Word, and PowerPoint skills.
• Great communication skills; highly organized when working with vendors and communicating with the service network as well as upper management.
• Organized, with the ability to prioritize and multi-task in a cross-functional, high-demand environment.
• Collaborative; able to work with other departments.
• Highly flexible and quick to learn, with the ability to adapt to using various systems; will need to deliver and communicate information from assessments across various platforms and team members.
• Team player who is willing to learn and grow within the client's care team.

PREFERRED QUALIFICATIONS

• Experience with vendor relationships, customer onboarding, Field Service, or administration.

TOP SKILLS

• Systems Administration
• Business Analysis
• Process Improvement