Business Analyst II – Order Management & Pricing

WCL Group; Plano (TX); On-site; USD 48,000 - 69,000; Full time

Job summary

WCL Group is seeking an experienced Order Management Specialist to ensure orders are captured correctly in the ERP system via EDI or manual entry. You will manage accounts, revise POs, track deliveries, adjust prices, and handle returns per policy, acting as the main contact for order discrepancies.

Collaborate with sales, supply chain, logistics and customer service to drive accurate data and timely fulfillment.

Qualifications

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.
• Knowledge of builder systems, such as Supply Pro and KOVA.

Responsibilities

• Ensure orders are successfully received and submitted in the client's ERP system via EDI, an internal order system, or manual methods, adhering to company policies and agreements.
• Manage the account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validate price adjustment chargeback claims with Finance and Sales.
• Serve as the point of contact to help identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

Job description

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION

Plano, TX, USA.

COMPENSATION

$42.50/hour.

SCHEDULE

Working Model: Fully onsite.

CONTRACT TERM

12-month contract with a very high likelihood of extension/conversion to full-time.

POSITION OVERVIEW

This role ensures customer orders are successfully received and submitted into the client's ERP system through EDI or manual methods, manages an account portfolio, and handles purchase order revisions, price adjustments, delivery tracking, and sales returns in line with company policies — the role is the point of contact for order discrepancies and customer inquiries, validates price adjustment chargeback claims with Finance and Sales, and reports on open, shipped, aged, and price-discrepancy orders.

RESPONSIBILITIES

• Ensure orders are successfully received and submitted in the client's ERP system via EDI, an internal order system, or manual methods, adhering to company policies and agreements.
• Manage the account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validate price adjustment chargeback claims with Finance and Sales.
• Serve as the point of contact to help identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

REQUIRED QUALIFICATIONS/SKILLS

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or a related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.
• Knowledge of builder systems, such as Supply Pro and KOVA.

TOP SKILLS

• SAP
• Financial Analysis
• Process Improvement