Business Analyst I

Synergent; Westbrook (ME); On-site; USD 67,000 - 84,000; Full time

Job summary

Synergent is seeking a curious, detail-oriented Business Analyst I to join our Information Systems team in Westbrook, ME. You will gather requirements, investigate issues, test solutions, and manage projects from concept to implementation.

This role offers opportunities to grow skills in business analysis and technology within a collaborative, service-driven environment, serving credit union clients and internal teams.

Qualifications

• Foundational understanding of software development concepts and SDLC.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and meet deadlines.
• Willingness to learn new systems and technologies.
• Collaborative mindset and commitment to client service.
• Reliability, accountability, and attention to detail.

Responsibilities

• Partner with credit union clients to gather and refine business requirements.
• Investigate and resolve client-reported issues using internal tools.
• Design, execute, and document testing to ensure quality.
• Coordinate implementation activities and support production deployments.
• Manage projects and cases with accurate tracking and communication.
• Prioritize workload and communicate risks and timelines.
• Maintain accurate time tracking and project records.
• Continuously build expertise in our platform and processes.

Skills

Analytical thinking

Problem-solving

Written & verbal communication

Time management

Organizational skills

Prioritization

Willingness to learn

Team collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Analyst I

Information Systems - DEV Full-time Regular Professional Westbrook, ME, US

3 days ago Requisition ID: 1040

Salary Range: $67,000.00 To $84,000.00 Annually

Business Analyst I

Synergent is excited to share that we are looking for a curious, detail-oriented Business Analyst I to join our team and help support the credit unions we serve. If you enjoy solving problems, learning new technologies, collaborating with clients, and turning business needs into workable solutions, this could be the opportunity for you.

In this role, you'll work directly with credit union clients and internal teams to gather requirements, investigate issues, test solutions, and manage projects from concept to implementation. This is an excellent opportunity for someone looking to grow their business analysis and technical skills in a collaborative, service-driven environment.

What You'll Do

• Partner with credit union clients to gather, document, and refine business requirements.
• Investigate and resolve client-reported issues using internal tools and cross-functional resources.
• Design, execute, and document testing to ensure solutions meet business and quality expectations.
• Coordinate implementation activities and support successful production deployments.
• Manage assigned projects and cases, ensuring accurate tracking, documentation, and communication.
• Prioritize workload effectively and proactively communicate risks, timelines, and progress.
• Maintain accurate time tracking and project records to support planning and resource management.
• Continuously build expertise in our platform, processes, and industry.

What You'll Bring

• Foundational understanding of software development concepts and the software development lifecycle.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• A willingness to learn new systems, tools, and technologies.
• A collaborative mindset and commitment to delivering exceptional client service.
• Reliability, accountability, and attention to detail.

What Success Looks Like

You ask great questions, take ownership of your work, follow through on commitments, and build trust with clients and teammates. You're eager to learn, focused on continuous improvement, and committed to delivering high-quality results.

Why Join Us?

Our mission is simple:

Improving and supporting the lives of the members our credit unions serve.

If you're looking for a role where you can grow your career, make a meaningful impact, and work alongside a team that values Integrity, Service, and Accountability, we'd love to hear from you.