Implementation & Training Analyst

ADP, Inc.; Westbrook (ME); On-site; USD 71,000 - 87,000; Full time

Job summary

Synergent in Westbrook, ME seeks an Implementation & Training Analyst to design and deliver dynamic training for credit union partners transitioning to the Symitar Core Processing system and related products. You will collaborate with Business Analysts, Project Managers, and credit union staff to configure, test, and launch training programs, both in person and online, with travel as needed.

This role blends instructional design, technical implementation, and hands-on customer engagement to

Qualifications

• Experience designing and delivering training for complex software implementations.
• Ability to guide credit unions through core conversions and system go-live.
• Proven skills in creating manuals, job aids, and evaluation tools.

Responsibilities

• Develop Training Programs — Build and deliver in-person, virtual, and recorded training for core conversions and Synergent products.
• Facilitate End-User Training — Create detailed training plans and guide staff through new platform adoption.
• Support Implementations — Partner with Analysts and Project Managers to translate configurations into training.
• Create Instructional Materials — Produce manuals, guides, job aids, and evaluation tools.
• Lead Conversion & Merger Support — Guide staff through setup, configuration, troubleshooting, and go-live.
• Perform Systems Testing — Verify system functionality and resolve issues prior to launch.
• Travel for On-Site Support — Provide hands-on assistance during go-live events (approx. 50% travel).
• Lead Post-Conversion Support — Manage the 45-day support period and coordinate follow-ups.

Skills

Training program development

End-user training

Instructional design

Cross-functional communication

Travel readiness

Systems testing

Configuration understanding

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Implementation & Training Analyst

Professional Westbrook, ME, US

30+ days ago Requisition ID: 1019

Salary Range: $70,800.00 To $86,600.00 Annually

This is a high‑visibility, customer‑facing role for someone who loves teaching complex software, guiding credit unions through major system conversions, and traveling to support go‑live success.

Synergent is seeking the right candidate to design and deliver dynamic training programs for our credit union partners transitioning to the Symitar Core Processing system and other specialized financial products. You’ll be a key contributor during core conversions, software implementations, and post‑go‑live support, ensuring credit unions feel confident and supported throughout their transition.

This role blends instructional design, technical implementation, and hands‑on customer engagement. You’ll collaborate with Business Analysts, Project Managers, and credit union staff to configure systems, test functionality, troubleshoot issues, and deliver exceptional training—both in person and online.

What you'll do:

• Develop Training Programs — Build and deliver engaging in‑person, virtual, and recorded training for core conversions and Synergent products.
• Facilitate End‑User Training — Create detailed training plans and guide credit union staff through new platform adoption.
• Support Implementations — Partner with Business Analysts and Project Managers to understand configurations and translate them into effective training.
• Create Instructional Materials — Produce manuals, guides, job aids, and evaluation tools for standard and custom programs.
• Lead Conversion & Merger Support— Guide credit union staff through setup, configuration, troubleshooting, and go‑live processes.
• Perform Systems Testing — Verify system functionality and resolve issues prior to launch.
• Travel for On‑Site Support — Provide hands‑on assistance during go‑live events and training engagements (approx. 50% travel).
• Lead Post‑Conversion Support — Manage the 45‑day support period, triage issues, and coordinate follow‑up tasks.
• Stay Current — Maintain strong knowledge of Synergent products and attend training to stay proficient.

What you bring:

• Customer‑Centered Thinking — Ability to support the business from both the customer’s perspective and internal operations.
• Cross‑Functional Communication — Skilled at coordinating with internal teams and external partners.
• Business Process Analysis — Proficient in discovery, modeling, and performance management.
• Instructional Design Skills — Ability to create clear, visually appealing training materials.
• Technical Proficiency — Comfortable with standard PC programs and learning new systems quickly.
• Strong Communication — Able to convey complex information clearly and efficiently.
• Organization & Prioritization — Manage multiple responsibilities in a fast‑moving environment.
• Adaptability — Adjust priorities quickly and thrive amid change.
• Critical Thinking — Evaluate options and implement effective solutions.
• Teamwork & Independence — Comfortable working solo or collaboratively.

Why Join Synergent

You’ll be at the center of one of the most important transitions a credit union can undertake. Your work ensures teams adopt new technology confidently and continue delivering exceptional service to their members. If you love teaching, problem‑solving, and building strong customer relationships, this role offers meaningful impact and professional growth.