Business Analyst for Service Management & Ops

Pearson; Annapolis (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Pearson is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role partners with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and governance across PK-12 education initiatives.

The ideal candidate combines strong analytical skills with curiosity, systems thinking, and problem-solving abilities to build expertise

Qualifications

• Bachelor's degree in a related field.
• 2-4 years experience in Business Analysis or related roles.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems and opportunities.
• Conduct stakeholder interviews and requirements gathering sessions.
• Analyze processes and identify opportunities for optimization and automation.
• Document current and future state processes with structured analyses.
• Develop and maintain business requirements, flows, user stories, and acceptance criteria.
• Translate business needs into documentation for product, engineering, and operations teams.
• Support governance reviews and track decisions, risks, and actions.

Skills

Analytical thinking

Cross-functional collaboration

Requirements gathering

Stakeholder management

Communication skills

Presentation skills

Education

Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role partners with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and governance across PK-12 education initiatives.

The ideal candidate combines strong analytical skills with curiosity, systems thinking, and problem-solving abilities to build expertise