Business Analyst (Chicago)

Qargo TMS; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

International team

Autonomy and ownership

Job summary

Qargo is seeking a Business Analyst to join our Chicago team. You’ll analyze customer workflows, translate them into system configurations, and act as a bridge between customers and our technical teams, delivering successful projects with high service standards.

Over time you can specialise in transport operations, finance, or process automation. The role offers autonomy, ownership, hybrid hours, and an international, mission-driven team helping scale Qargo across the USA.

Qualifications

• Interest in transportation, logistics, or workflow automation.
• Experience with SaaS, fintech, accounting, or operations is a plus.
• Strong communication and customer-facing skills.

Responsibilities

• Dive deep into the customer's business to understand workflows, goals, and constraints.
• Translate business requirements into optimal system configurations within Qargo TMS.
• Support with data mappings and transformations for integrations.
• Collaborate with technical teams to ensure solutions meet business needs.
• Manage administrative and project tasks with precision and punctuality.
• Maintain strong relationships with customers and internal stakeholders.

Skills

Transportation & logistics

Workflow automation

Excel

SQL basics

Communication skills

Customer-focused

Technical aptitude

Scripting basics

Tools

Excel

SQL

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium), Chicago and rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Business Analyst to join our team in Chicago.

If you’re looking to work in an international company in a role that offers autonomy, ownership, and impact, this one’s for you!

About the Role

As a Business Analyst, you’ll play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork.

You’ll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams.

Over time, you’ll have the chance to specialise in a functional domain that interests you, whether that’s transport operations, finance, or process automation.

Key Responsibilities

• Dive deep into the customer’s business to understand their workflows, goals, and constraints

• Translate business requirements into optimal system configurations within the Qargo TMS

• Support with data mappings and transformations, ensuring system integrations run smoothly

• Collaborate with technical teams to ensure solutions meet both business and functional needs

• Manage administrative and project tasks with precision and punctuality

• Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction

Skills & Experience

• A genuine interest in transportation, logistics, or workflow automation

• Background in SAAS, fintech, accounting, or operations is a plus

• Strong technical aptitude and ability to navigate complex software systems

• Proficient in Excel; basic scripting or SQL knowledge is a plus

• Excellent communication skills and customer-oriented mindset

• Adaptable, organised, and comfortable in a fast-paced scale-up environment

What We Offer

• A competitive salary package with great benefits

• A role with real ownership, responsibility, and measurable impact

• The opportunity to grow and shape your career as Qargo scales across the USA

• Flexible hours and hybrid working options

• A collaborative, international, and mission-driven team