Business Analyst

Endicott College; United States; Hybride; USD 75 000 - 85 000; Plein temps

Résumé du poste

Endicott College, located on Boston's North Shore, seeks a detail-oriented IT Business Analyst to coordinate, manage, test and develop ancillary applications within Enterprise Applications. On-campus 3 days/week with up to 2 remote days, you’ll gather requirements, manage projects, and validate data across functional areas.

You will work with IT partners to recommend business process improvements, document requirements, and ensure security and process alignment.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 3+ years of related experience.
• Ability to use Excel and other tools to manipulate data.
• Experience with tools like Jira, Confluence, MS Project, LucidChart.
• Demonstrates strong communication and writing skills for both technical and non-technical audiences.
• Excellent problem-solving skills.
• Excellent time management and prioritization skills.
• Ability to manage multiple projects and priorities and meet negotiated timelines with high quality deliverables.

Responsabilités

• 60% of Time: Workday ERP and SIS Support: Assist in managing Workday-related projects and enhancement requests; support configuration of Workday processes; troubleshoot issues; create and maintain documentation.
• 20% of Time: Project Management: Translate business requirements into user stories and specs; monitor deliverables; ensure timely completion.
• 10% of Time: Support Operations: Daily Ticket Triage: monitor Freshservice queue and triage, troubleshoot, and resolve issues.
• 10% of Time: Planning and Partnership: Engage stakeholders to determine strategy and vision for software applications; build relationships and support their needs.

Connaissances

Excel

Communication

Problem Solving

Time Management

Stakeholder Engagement

Formation

Bachelor's degree or equivalent

Outils

Jira

Confluence

MS Project

LucidChart

Description du poste

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Position Overview

The Business Analyst in the Information Technology department, reporting to the Director of Enterprise Applications, is responsible for the coordination, management, testing and development of ancillary applications and secondary support of the College's Enterprise Applications. The IT Business Analyst will be working with the other IT Business Analysts and Enterprise Applications developers to gather requirements, manage projects, coordinate testing, and validate data. The IT Business Analyst will work with the College’s Functional Areas to recommend and support business process needs and improvements. This role is full-time, and will be required to be on campus a minimum of 3 days a week with the opportunity to work remotely up to 2 days a week, as agreed upon with the Reporting Manager.

About Endicott College

Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees. Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

Key Responsibilities

60% of Time: Workday ERP and SIS Support

• Assist in managing Workday-related projects and enhancement request.
• Support configuration of Workday business processes, integrations, condition rules, and validation criteria.
• Troubleshoots and resolves complex development, testing, and production issues.
• Create and maintain documentation for requirements gathering, business processes, integrations, procedures, and system configuration.

20% of Time: Project Management

• Collect, analyze, and translate business requirements into user stories, workflows, business process logic, process maps, wireframes, specifications, and acceptance criteria.
• Monitor deliverables and ensure timely completion of projects through developing project plans and monitoring performance.
• Ensure solutions meet business needs and requirements.
• Adhere to the College's information security policies and follow information security procedures.
• Consult with the College's information security staff for guidance on best practices.

10% of Time: Support Operations

• Daily Ticket Triage: Monitor the Freshservice ticketing queue daily, conducting initial triage, troubleshooting, and independent research to resolve technical and operational issues prior to escalation where appropriate.

10% of Time: Planning and Partnership

• Engage with internal stakeholders to determine a strategy and vision for software applications, including business needs and requirements.
• Serve as a liaison between stakeholders and users, building strong relationships and becoming a trusted partner and subject matter expert.
• Create and maintain business relationships with respective stakeholders on campus, and support their work and functional needs with relevant expertise.

Community Engagement

• Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings.
• Show a spirit of collaboration and community involvement, including volunteering when possible.

Other Duties

• Other duties as assigned

Reporting Structure

Reports to the Director of Enterprise Applications.

Works under general supervision

Supervisory Responsibilities None

Core Competencies

• Reliability: able to get the job done, available and engaged with the job and the Endicott community.
• Organization: organizes time and resources well so that work is done efficiently and on time.
• Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing.
• Adaptability: shows a willingness to adopt new ideas and to do things differently.
• Follow Through: takes ownership of projects and sees them through fruition.
• Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.
• Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.
• Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.

Qualifications and Skills

• Bachelor's degree in related field or equivalent work experience
• 3+ years of related experience
• Ability to use Excel and other tools to manipulate data
• Experience with tools like Jira, Confluence, MS Project, LucidChart
• Demonstrates strong communication and writing skills for both technical and non-technical audiences
• Excellent problem-solving skills
• Excellent time management and prioritization skills
• Ability to manage multiple projects and priorities and meet negotiated timelines with high quality deliverables

Preferred Experience in higher education

Workday Experience

In compliance with Massachusetts pay transparency law, the annual base salary range for this position is $75,000–$85,000.

Endicott College considers factors such as (but not limited to) the scope and responsibilities of the position, relevant work experience, education, specialized skills, internal equity, and external market data when extending an offer. The final salary is determined by the Human Resources Office based on these factors. This range reflects base salary only and does not include benefits or other compensation.

Effective Date of Current Version: Month, Year September 2026

Endicott College is a vibrant community of lifelong learners. We offer a full spectrum of degree programs and a workplace culture rooted in belonging.

Inclusive Culture: We thrive on a mix of backgrounds and perspectives.

Engaged Community: Work alongside passionate staff and faculty.

Total Rewards: Competitive benefits and a picturesque work environment. The more inclusive we are, the better our work will be. Come do your best work with us.

Endicott College is an affirmative action/equal opportunity employer and is committed to the principles of equal employment and complies with all federal, state, and local laws and regulations advancing equal employment. The College's objective is to employ individuals qualified and/or trainable for open positions by virtue of job-related education, training, experience, and qualifications without regard to sex, race, religion, color, age, physical disability, sexual orientation, national or ethnic origin or citizenship, veteran status, genetic information, pregnancy, or any other status protected by law.