Business Analyst

V2Soft, Inc; Pontiac (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

V2Soft, Inc is seeking a Business Systems Analyst to work on Infrastructure Services projects including Networking, Server, O365, VoIP, and Service Center teams. You will elicit and analyze business needs, document requirements, and ensure deliverables meet specifications.

You will apply strong communication and problem-solving skills, perform data analysis, design solutions, write technical requirements, and support training and rollout activities for users.

Qualifications

• Experience eliciting and analysing business needs from stakeholders.
• Ability to design solutions and write technical requirements.
• Strong communication and documentation skills.
• Experience supporting infrastructure or IT projects.

Responsibilities

• Elicit, analyze, and validate business needs of project stakeholders.
• Document requirements, design solutions, and write RFP/contract scope.
• Test and implement technology solutions; train users and support.
• Conduct research and write procedures to improve current systems.

Skills

Multi-tasking

Customer experience

Communication skills

Stakeholder interviewing

Tools

M365 Productivity Suite

Job description

V2Soft Job Opportunity

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will elicit, analyze, specify, and validate the business needs of project stakeholders, through interviewing stakeholders, and analyzing current business processes and systems. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience:

• Strong experience using M365 Productivity Suite
• Able to successfully multi-task and prioritize work across several active projects and assignments
• Passionate about delivering the ultimate customer experience
• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
• Excellent written and verbal communication skills
• Experience working on Infrastructure projects

V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.