Business Analyst

HeiTech Services; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

HeiTech Services seeks a Business Analyst to bridge program stakeholders and technical delivery teams, translating operational needs and business requirements into clear solution requirements. The role supports application modernization, digital services, and enterprise technology initiatives through discovery, analysis, and implementation.

You will work with business stakeholders, solution architects, developers, testers, product owners, and project leadership to clarify requirements, document

Qualifications

• Demonstrated professional experience in business analytics and systems analysis.
• Experience applying structured analysis and design methodologies to complex requirements.
• Experience using analytical and design tools and techniques (IDEF, ER diagrams, process/data modeling).
• Working knowledge of object-oriented principles and their application to systems analysis.
• Experience analyzing large, complex information systems.

Responsibilities

• Conduct business and systems analysis to identify needs, requirements, risks, and opportunities for improvement.
• Elicit, analyze, validate, organize, and document requirements across business, data, system, and nonfunctional areas.
• Apply analysis and design methods to evaluate current-state processes and design future-state solutions.
• Develop artifacts such as process models, ER diagrams, data models, workflows, use cases, and business rules.
• Collaborate with stakeholders, architects, developers, testers, product owners, and project leadership to clarify requirements and manage changes.

Skills

Business analytics

Requirements elicitation

Stakeholder collaboration

Documentation

Process modeling

Tools

Microsoft 365

SharePoint

Power Platform

Job description

Connects program stakeholders with technical delivery teams by translating operational needs, business requirements, policies, and user feedback into clear, actionable solution requirements. The Business Analyst supports application modernization, digital services, and enterprise technology initiatives by analyzing current processes, identifying improvement opportunities, and helping define future-state workflows and system needs. This role helps maintain alignment between business objectives and technical solutions from initial discovery and analysis through implementation and acceptance.

Works closely with business stakeholders, solution architects, developers, testers, product owners, and project leadership to clarify requirements, evaluate impacts, and maintain a shared understanding of desired outcomes. Applies structured analysis, modeling techniques, and established design methodologies to document business processes, data relationships, system interactions, and functional requirements for complex information systems. Supports effective decision-making, requirements traceability, solution design, and successful adoption by ensuring business needs remain clearly represented throughout the delivery lifecycle.

Key Responsibilities:

• Conduct business and systems analysis to identify operational needs, business requirements, process gaps, constraints, risks, and opportunities for improvement.
• Elicit, analyze, validate, organize, and document business, functional, data, system, operational, and nonfunctional requirements.
• Apply structured analysis and design methodologies to evaluate current-state processes and systems and support development of effective future-state solutions.
• Develop analytical and design artifacts such as process models, entity-relationship diagrams, data models, workflow diagrams, use cases, business rules, and other structured representations.
• Analyze relationships among business processes, information, data, applications, interfaces, and system components within large and complex information environments.
• Apply object-oriented principles and appropriate analysis techniques when evaluating requirements and supporting system and solution design.
• Collaborate with business stakeholders, architects, developers, testers, product owners, and project leadership to clarify requirements, evaluate solution alternatives, manage changes, and resolve questions throughout delivery.
• Support analysis of the logical and physical functional, operational, and technical architecture of large and complex information systems.

Requirements

• Demonstrated professional experience in business analytics and business/systems analysis.
• Experience applying structured analysis and design methodologies to complex business or information-system requirements.
• Experience using analytical and design tools and techniques, such as IDEF methodologies, entity-relationship diagrams, process modeling, data modeling, or comparable approaches.
• Working knowledge of object-oriented principles and their application to systems analysis or solution design.
• Experience analyzing the logical and physical functional, operational, and technical architecture of large and complex information systems.
• Strong analytical, problem-solving, documentation, communication, and stakeholder-collaboration skills.

Preferred:

• Experience supporting application development, modernization, digital services, or business-process improvement initiatives.
• Experience eliciting and documenting business and functional requirements, user stories, acceptance criteria, use cases, business rules, process flows, and requirements traceability.
• Familiarity with Agile delivery, backlog refinement, software development lifecycle activities, user acceptance testing, and change management.
• Experience supporting requirements and analysis activities for Microsoft 365, SharePoint, Power Platform, content-management, or other enterprise technology solutions.
• Experience working with multidisciplinary teams that include business stakeholders, architects, developers, testers, content specialists, and project managers.
• Previous experience supporting technology initiatives within a federal government or similarly complex enterprise environment.
• Must be a U.S. Citizen and have the ability to obtain and maintain a NACI or higher-level investigation/clearance.