Business Analyst

Insight Global; Deerfield (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Insight Global's client is seeking a Business Analyst in Deerfield, IL to join a cross-functional team supporting payments, tax, and ordering workflows. The role emphasizes translating business needs into technical requirements and guiding developers through iterative delivery.

You will participate in SCRUM practices, work with analytics tools, and help drive platform enablement and potential loyalty initiatives. Strong collaboration and communication are essential.

Qualifications

• 8+ years of business analytics and/or product owner experience.
• eCommerce / digital retail experience including mobile and web.
• Experience with SCRUM and Agile, using JIRA or ADO.
• Experience with analytics tools (Adobe) and customer feedback tools (Medallia).
• Ability to translate business requirements into actionable user stories for engineers.
• Technical background with APIs / microservices and interpreting contracts.
• Payments/ordering experience is a plus.
• Ability to run standups and coordinate cross-functional teams.

Responsibilities

• Advise clients on requirements and translate to programmers.
• Prepare cost-benefit and ROI analyses to aid decisions on system implementation.
• Interview staff to determine information processed and how.
• Advise on information processing needs and system updates.
• Guide management on system principles and necessary updates.
• Oversee expansion or modification of systems to serve new purposes.
• Train staff and users to work with computer systems and programs.
• Coordinate cross-functional projects between payments, tax, and ordering teams.

Skills

8+ years experience

eCommerce / digital retail

Scrum / Agile

JIRA / ADO

Adobe Analytics

Medallia / feedback tools

User stories

APIs / microservices

Tools

JIRA

ADO

Adobe Analytics

Medallia

Job description

Job Description

Insight Global's client is looking for a Business Analyst to join their team.

Team structure and integration:

• App and web function as one combined team.
• One existing team member covers functional scope for payments, tax.com, and the mobile app.
• A second existing team member covers general ordering workflows across .com and mobile apps.
• This new Business Analyst will work between these two team members, assisting on major cross-functional projects and platform enablers.

Near-term project focus areas:

• Pace: A new third-party payment method to integrate throughout the ordering experience.
• Apnea: A Proof of Concept (POC) with the FDA involving non-prescription drug use (specifically Cialis and Spirulopella).

Long-term strategic initiatives:

• Assisting with broader organization-wide initiatives down the road, such as a potential loyalty program revamp.

Summary:

The main function of a business systems analyst is to analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems. A typical business systems analyst is responsible for analyzing user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

Job Responsibilities:

• Advise clients on requirements for the organization and translate those to programmers and developers.
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Advise clients regarding the nature of the information processing or computation needs.
• Advise management on current system principles and necessary updates and recommendations.
• Supervise the expansion or modification of system to serve new purposes or improve workflow.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Train staff and users to work with computer systems and programs.

Skills and Requirements

• 8+ years of business analytics and/or product owner related experience
• eCommerce / digital retail experience – mobile app (both iOS and Android) / mobile Web / desktop- BOTH
• Experience with SCRUM and Agile practices, leveraging either ADO or JIRA
• Experience with Analytics (e.g. Adobe) and customer feedback tools (e.g. Medallia)- experience with some sort of analytics
• Ability to understand business requirements (sometimes technical requirements) and translate into user stories i.e., incremental pieces of work our engineers can deliver on in sprint
• Technical background/proficiency: High level knowledge of APIs / micro services and ability to understand contracts (i.e., requests / responses)
• Personality, credibility on the team, run standups, story writing
• eCommerce Ordering experience is ideal but not required
• B2C experience is ideal but not required
• Payments/ordering etc. experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].