Business Analyst L3

Capgemini; Seattle (WA); On-site; USD 54,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Job summary

Capgemini in Seattle is seeking a Business Analyst with strong Retail POS expertise to act as the liaison between business stakeholders and technology teams. You will gather requirements, analyze processes, and drive enhancements across POS, inventory, payments, and omnichannel initiatives.

The role requires 5+ years in business analysis within retail, excellent communication, and ability to translate needs into clear functional specs for cross-functional teams.

Qualifications

• 5+ years of Business Analyst experience in retail.
• Strong experience with POS systems in retail environments.
• Ability to gather, analyze, and document business and functional requirements.
• Experience working with cross-functional stakeholders (business, product, development, support).
• Excellent analytical, problem-solving, and communication skills.
• Experience facilitating stakeholder discussions and prioritization.

Responsibilities

• Partner with stakeholders to gather and document business requirements.
• Analyze POS processes to identify improvements and system enhancements.
• Translate needs into functional requirements, user stories, and acceptance criteria.
• Support POS initiatives including transactions, inventory, payments, and promotions.
• Collaborate with development and QA across the software lifecycle.
• Facilitate stakeholder meetings and requirement reviews.
• Perform data analysis to support decisions and reporting needs.
• Assist with UAT, defect tracking, and production validation.
• Support omnichannel retail initiatives aligning in-store and digital experiences.
• Troubleshoot issues with support teams and propose solutions.

Skills

Business Analysis

POS systems

Requirements gathering

Cross-functional collaboration

UAT support

Job description

Role Summary

We are seeking a Business Analyst with strong Retail Point of Sale (POS) expertise to act as the liaison between business stakeholders and technology teams. This role will support retail operations by gathering requirements, analyzing business processes, and driving enhancements across POS systems, payments, inventory management, and omnichannel retail initiatives.

Key Responsibilities

• Partner with retail operations, product owners, store teams, and technology stakeholders to gather and document business requirements.
• Analyze existing POS processes and identify opportunities for operational improvements and system enhancements.
• Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
• Support POS-related initiatives including sales transactions, inventory management, payment processing, promotions, returns, and loyalty programs.
• Collaborate with development and QA teams throughout the software development lifecycle.
• Facilitate stakeholder meetings, workshops, and requirement reviews.
• Perform data analysis to support business decisions, process improvements, and reporting needs.
• Assist with user acceptance testing (UAT), defect tracking, and production validation.
• Support omnichannel retail initiatives, ensuring alignment between in-store and digital customer experiences.
• Partner with support teams to troubleshoot issues, evaluate root causes, and recommend solutions.

Required Qualifications

• 5+ years of Business Analyst experience.
• Strong experience within retail environments supporting POS systems.
• Proven ability to gather, analyze, and document business and functional requirements.
• Experience working with cross-functional stakeholders, including business, product, development, and support teams.
• Strong analytical, problem-solving, and communication skills.
• Experience facilitating stakeholder discussions and managing competing priorities.

Compensation and Benefits

The pay range that the employer in good faith reasonably expects to pay for this position is $38.87/hour - $60.73/hour.

Our offered benefits include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information.

In addition, job duties require access to secure and protected client information technology systems and related data security obligations.