Business Analysis and Testing Team Lead

Texas Health and Human Services; Austin (TX); Hybrid; USD 65,000 - 106,000; Full time

Benefits offered by this job

100% paid employee health insurance

Pension plan

Generous time off

Career advancement opportunities

Job summary

The Business Analysis and Testing Team Lead at Texas Health and Human Services Commission (HHSC) oversees advanced business analysis, defect repair, testing, and ad hoc reporting for complex applications.

Reporting to the LTC Applications Team Manager with MES Director approval, you guide requirements across programs and manage projects to deliver on service-request lifecycles.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field.
• Five (5) or more years' experience as a Business Analyst.

Responsibilities

• Assist Manager to ensure adequate staffing for team.
• Plan, organize, prioritize, and schedule business analysis and testing for all HHSC Long Term Care applications.
• Help Manager supervise and control business analysis and testing team to maintain high availability and SLA targets.
• Perform systems analysis and testing to evaluate solutions in line with customer requirements and regulatory changes.
• Ensure compliance with Federal, State, and agency laws, rules, policies, and procedures.
• Provide leadership that strengthens teamwork and unit harmony.
• Promote IT excellence and effective communication across teams.

Skills

SDLC Methods

Project management

Business analysis

Eliciting requirements

Verbal and written communication

Facilitation techniques

Coordination across programs

Customer service

Education

Bachelor's degree in CS/IS/MIS or related field

Job description

Date: Oct 13, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Analysis and Testing Team LeadJob Title: Systems Analyst VAgency: Health & Human Services CommDepartment: Medi-Social Serv Apl DevPosting Number: 20886Closing Date: 10/26/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $5,797.66 - $9,508.25Pay Frequency: Monthly

Salary Group: TEXAS-B-25Shift: Day

Telework:

Travel

Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations:

MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

ISM,IT,Z Prefix

Brief Job Description

The Business Analysis and Testing(BAT) Team Lead is selected by and is accountable to the HHSC IT Long Term Care (LTC) Applications Team Manager, with approval from the MES Director. The position assists with planning, organizing, prioritizing, guiding, controlling, and evaluating work performed by the Business Analysis and Testing team. The Team Lead performs and guides advanced business analysis, defect repair, testing, and ad hoc reporting activities for complex applications. This position performs advanced business analysis work with primary emphasis on leading and facilitating the service-request lifecycle. Responsibilities include responding to customer-related service requests, coordinating business requirements across program areas, and monitoring system integration and user acceptance testing before implementation. The position also manages the formation of projects.

Essential Job Functions (EJFs)

• Assist Manager to ensure adequate staffing for team based upon staffing levels approved by HHSC management. (10%)
• Plan, organize, prioritize, and schedule business analysis and testing for all HHSC Long Term Care applications resulting from IT Projects, Help Desk Calls, IT Customer Requests, or other assignment approved by the Manager or MES Director in accordance with IT goals, objectives, and standards. (35%)
• Help Manager supervise and control business analysis and testing team so that applications are available at least 96% to 98% of the time, service level agreements with customers are met, and team members work on approved assignments. (20%)
• Perform systems analysis and testing activities to evaluate application solutions supporting customer requirements, changes in systems requirements, software releases, equipment configurations, and relationships/dependencies between systems (e.g., analyzing federal and state regulations regarding automation, researching technical solutions, and performing needs assessments). (10%)
• Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including SOPs that govern HHSC IT. (5%)
• Provide leadership that contributes to teamwork and unit harmony. (10%)
• Promote an image of IT excellence and communicate effectively. (10%)

Knowledge, Skills And Abilities (KSAs)

• Knowledge of facilitation techniques in discussing requirements
• Knowledge of effective management principles
• Knowledge of System Development Life Cycle (SDLC) Methods
• Knowledge of process improvement methods
• Knowledge of principles and practices of project management
• Skilled in eliciting business and technical requirements
• Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements
• Skilled in effective verbal and written communication and presentation skills
• Skilled in gathering input, formulating a plan, and carrying it to fruition
• Skilled in providing exceptional follow-through and customer-service
• Ability to analyze systems, processes and procedures
• Ability to write and revise standards and procedures
• Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel
• Ability to bring about consensus on contradicting views
• Ability to manage ambiguous and continuously evolving business needs

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

• Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field. Experience may be substituted for education on a year-for-year basis.
• Five (5) or more years' experience as a Business Analyst.

Additional Information

None

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin