Systems Analyst III

Texas Health and Human Services; Austin (TX); On-site; USD 50,000 - 81,000; Full time

Benefits offered by this job

Health insurance for 100% of employee

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services is seeking a Systems Analyst III in Austin to conduct complex, journey-level computer systems analyses and develop implementable solutions. The role requires defining problems, reviewing performance indicators, and guiding improvements with clear, logical recommendations.

The position emphasizes SDLC knowledge, project management, and effective communication, with responsibilities across documentation, standards, and cross‑functional collaboration to support IT

Qualifications

• Graduation from an accredited four-year college or university with major coursework in computer science, information systems, or related field.
• Five years or more experience developing reports for IT projects and systems.
• Five years or more experience developing standards and procedures for an IT team.

Responsibilities

• Support projects by gathering materials, coordinating status reports, and preparing documentation with due dates.
• Develop or modify SOPs to ensure consistency, efficiency, and quality of IT work.
• Ensure compliance with federal, state, and agency IT policies and procedures.
• Foster teamwork and provide support to resolve issues at the lowest level.
• Promote IT excellence through tours, meetings, and cross‑program communications.
• Perform other duties as assigned, including disaster response or COOP activation.

Skills

Analytical thinking

SDLC knowledge

Project management

Effective communication

Report development

Education

Bachelor's degree in a related field

Tools

None

Job description

Date: Oct 14, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Systems Analyst III

Job Title: Systems Analyst III

Agency: Health & Human Services Comm

Department: Medi-Social Serv Apl Dev

Posting Number: 20888

Closing Date: 10/28/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $4,523.16 - $7,253.83

Pay Frequency: Monthly

Salary Group: TEXAS-B-21

Shift: Day

Additional Shift

Telework:

Travel

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations

MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

ISM,IT,Z Prefix

Brief Job Description

Performs complex journey-level computer systems analysis work under general supervision, with moderate latitude for initiative and independent judgment. Conducts studies and prepares reports that present findings, recommendations, and implementation guidance for proposed systems. Defines system problems in clear, logical terms; develops effective solutions; reviews computer printouts, reports, and performance indicators to identify issues; and independently corrects errors by modifying code, processes, or related system components.

Essential Job Functions (EJFs)

• Perform project support assignments. Gathers project materials, coordinates and completes project status reports, coordinates and completes project documentation (includes developing materials, combining elements from other staff and/or projects as appropriate, obtaining approvals, and storing), coordinates project communications of plans, status, and other information to customers, project staff, and management by assigned due date. (40%)
• Develop, modify or proof assigned SOPs to help ensure consistency, efficiency, and quality of work performed by HHSC IT LTCA Manager and staff. Participates in development, documentation, and compliance with project management standards and processes and participates in process development activities. (25%)
• Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including SOPs that govern HHSC IT. (10%)
• Contribute to teamwork and unit harmony. Builds effective working relationships with associates, offers assistance, deals with associates directly, fairly, and honestly to resolve issues at the lowest possible level so that unit harmony and teamwork are achieved as observed or verified by the Manager. (10%)
• Promote an image of IT excellence and communicate effectively. Participates in arranged IT tours, visits, meetings, and consultations with HHSC Programs so that IT’s impact on consumers, providers, and program employees is better understood by all IT staff as monitored by the Manager. (10%)
• Other duties as assigned. (Note: For DSHS positions this includes but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location). (5%)

Knowledge, Skills And Abilities (KSAs)

Ability to analyze systems and procedures, to write and revise standards and procedures, and to communicate effectively.

Knowledge of process improvement methods

Knowledge of System Development Life Cycle (SDLC) Methods

Knowledge of principles and practices of project management

Skilled in effective verbal and written communication and presentation skills

Skilled in gathering input, formulating a plan, and carrying it to fruition

Skilled in providing exceptional customer service

Ability to analyze systems, processes and procedures

Ability to write and revise standards and procedures

Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel

Ability To Bring About Consensus On Contradicting Views

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field. Experience may be substituted for education on a year-for-year basis.

Five (5) years or more experience developing reports for Information Technology projects and systems.

Five (5) years or more experience developing standards and procedures for an Information Technology team.

Additional Information

None

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market:

Austin