Bus Service Writer & Shop Dispatcher — Growth Path

Midwest Transit Equipment, Inc.; Kankakee (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Midwest Transit Equipment is seeking a Full Time Shop Dispatcher for our Kankakee, IL location. This role involves assigning work to technicians, updating daily orders, and ensuring timely service delivery with strong attention to warranty procedures and customer service.

The position requires a high school diploma and industry experience in medium/heavy-duty trucks. We value accuracy, safety, and reliable coordination between service, parts, and customers.

Qualifications

• High school diploma or equivalent required.
• Experience in the medium/heavy duty truck or automotive industry is preferred.
• Strong communication and problem-solving skills.
• Proficient in MS Office (Word, Excel, Outlook) and data entry.

Responsibilities

• Assign jobs to technicians based on workload and technician location.
• Prepare, update, and dispatch the daily work orders.
• Gather and maintain work orders and documentation.
• Ensure job completion and invoice customers when the jobs are completed.
• Understand and ensure compliance with all International and vendor policies and warranty procedures.
• Properly document all warranty claims and track all warranty parts.
• Provide warranty update information to service staff and technicians as needed.
• Ensure that all warrantable repairs are documented.
• Attend all Service Staff meetings as required.
• Provide excellent customer service.
• Look up warranty history and potential open recalls on buses.
• Code RO's for proper billing; customer, warranty, or company code.
• Track service work orders from start to finish.
• Properly document all work orders.
• Communicate with Parts Dept and Service Technicians to ensure everything needed is on hand.
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance.
• Keeps updated on all warranty policies and product changes.
• Other duties as assigned.

Skills

Problem solving skills

Strong customer service skills

Excellent verbal and written comms

Strong attention to detail

Ability to work independently

Work under pressure and meet deadlines

MS Office proficiency

Education

High School Diploma or equivalent

Job description

Midwest Transit Equipment is seeking a Full Time Shop Dispatcher for our Kankakee, IL location. This role involves assigning work to technicians, updating daily orders, and ensuring timely service delivery with strong attention to warranty procedures and customer service.

The position requires a high school diploma and industry experience in medium/heavy-duty trucks. We value accuracy, safety, and reliable coordination between service, parts, and customers.