Bursar Assistant

Indiana University Bloomington; Bloomington (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy

Generous PTO

Job summary

Indiana University Bloomington is seeking a Bursar Assistant to join the Account Resolution team. The role focuses on collecting payments on delinquent student accounts across IU's campuses, using phone, email, and text to communicate with students and arranging repayment plans where appropriate.

Preferred candidates have experience with student accounts, strong customer service skills, and familiarity with billing systems such as PeopleSoft SIS.

Qualifications

• High school diploma or equivalent required; substitutions may apply.
• 2 years of relevant work experience preferred.
• Strong written and verbal communication skills essential.
• Knowledge of PeopleSoft SIS and IUIE is a plus.

Responsibilities

• Monitor past-due student accounts and contact students via phone, email, and text.
• Create in-house repayment agreements following university guidelines.
• Coordinate with 3rd party agencies when in-house collections fail.
• Audit bursar accounts and payments for deadlines and regulations.

Skills

Written communication

Verbal communication

Time management

Microsoft Office

Multi-tasking

Education

High school diploma or GED

Tools

PeopleSoft SIS

IUIE

Job description

BURSAR OFFICE (BL-BURS-IUBLA)

The Bursar Assistant position is a part of the Account Resolution team and is responsible for collecting payment on delinquent student accounts for all 9 campuses.

Department Specific Responsibilities

• Monitors past-due student accounts, contacts students via phone, email, and text, and creates in-house repayment agreements while adhering to relevant Federal, State, and University guidelines.
• Works with 3rd party agencies when in-house collection is not achievable.
• Handles disputes from students, authorized users, sponsoring organizations, and collection agencies.

General Responsibilities

• Under supervision, performs routine administrative tasks related to bursar accounts, such as applying tuition and fees and processing payments.
• Audits bursar accounts and payments to ensure compliance with deadlines and applicable regulations; communicates discrepancies to supervisor and may assist with routine corrections.
• Fields emails and phone calls, responds to inquiries and requests, and explains policies and procedures.
• Helps students, parents, employees, sponsoring organizations, departments, and other constituents understand billing information, including deadlines, interest, payment plans, fees, and processes.
• May serve as a resource to lower-level Bursar Assistants and university constituents.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

• 2 years in relevant field.

Preferred

• Bursar experience at Indiana University.
• General knowledge of PeopleSoft Student Information System (SIS) and Indiana University Information Environment (IUIE).
• Strong customer service skills including prior experience with phone and email correspondence, in addition to a passion for helping students.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Preferred

• Ability to multi-task.
• Strong Microsoft Office skills.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$18.75 - $19.71 per hour

Benefits

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Finance

Job Family: Bursar

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.