Burlington Subaru Loaner Vehicle Coordinator

Hoffman Auto Group; Burlington (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hoffman Auto Group is seeking a detail-oriented individual to manage the service loaner fleet. You will ensure all required documents are collected, contracts issued, and loaner vehicles are prepared for client use. You will aid scheduling with accurate capacity data and coordinate with the service department for maintenance.

The role requires a high school diploma and 1-2 years in customer service, with strong communication skills and a proactive, tech-forward mindset.

Qualifications

• High School Diploma required.
• 1-2 years’ experience in a customer service oriented environment preferred.
• Ability to adapt to change with a customer-centric mindset.
• Advocate for teammates and demonstrate a commitment to technology advancement.
• Strong oral and written communication skills; listens effectively.

Responsibilities

• Maintain service loaner fleet documentation (driver's license, insurance card, fuel payment card) and ensure signed loaner contracts are provided.
• Provide availability data to Service Advisor or Cashier to assist with scheduling and monitor daily loaner capacity.
• Ensure loaner vehicles are clean, fueled, and in safe operating condition; coordinate maintenance with Service Dept.
• Conduct physical inspections of returned loaners and note any damage or maintenance needs.
• Maintain dealer plates and manage documentation related to loaners.

Skills

Customer service mindset

Effective communication

Adaptability to change

Team advocacy & tech enthusiasm

Education

High School Diploma

Job description

Role PurposeResponsible for the maintenance of the service loaner fleet.LeadershipThis position does not lead others.Core AccountabilitiesEnsure proper documentation to include drivers license, insurance card and fuel payment credit card if applicable, is received and maintained in the dealership and a signed loaner contract is sent to or provided to every client when a vehicle is loaned out.Provides availability data to Service Advisor or Cashier to assist with scheduling as well as updating and monitoring scheduler to ensure loaner capacity is accurate each day.Ensures each vehicle loaner is cleaned, fueled and in safe operating condition prior to loan-out including any and all maintenance is performed by Service Dept. All dealer plates. Performs a physical inspection of vehicles as they are returned, noting any damage or maintenance required.Competencies and Qualifications1. High School Diploma2. 1-2 years’ experience in a customer service orientated environment preferred3. Can adapt and embrace change with an internal and external customer centric mindset4. Act as an advocate for teammates and have a strong commitment to technology advancement5. Possesses effective communication skills: oral, written, listening.6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.