Bull Operator - PBR Baltimore

ENT1009ECIL; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

ENT1009ECIL is seeking a Bull Operator at Power Plant Live in Baltimore. The role emphasizes delivering high-energy, friendly service while ensuring guest safety during mechanical bull riding and enforcing age verification and waivers.

Responsibilities include promoting promotions, coordinating with staff, and maintaining equipment safety. Candidates should be 18+, fluent in English, with prior customer service or hosting experience and basic math for crowd management.

Qualifications

• 1+ year of experience in customer service or hosting, preferably with mechanical equipment.
• Must be at least 18 years old.
• Fluent English; additional languages are a plus.
• Strong communication skills with guests, staff, and security.
• Attention to safety when working with guests and peers; verifying IDs.
• Alcohol awareness certification as required by local/state authority.
• Reading/writing abilities used for ID verification and paperwork.

Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all steps of service are followed.
• Offer polite, professional customer service to guests.
• Communicate clearly, patiently, and humorously with guests and coworkers.
• Promote and explain current promotions to guests.
• Familiarize with mechanical bull controls to ensure guest safety and enjoyment.
• Verify guests’ IDs and ensure they meet minimum age requirements; provide and explain waivers.
• Report unsafe or malfunctioning equipment to a supervisor.

Skills

Customer service

Hosting

Communication

Fluent English

Safety awareness

Attention to detail

Alcohol awareness

Tools

Mechanical bull

Job description

From the toughest sport on dirt comes Baltimore City's most stunning country bar. Live country and southern rock bring the PBR party downtown to Power Plant live! Throw in cold beer, hard drinks, and a little bull ridin' and its every cowboy and cowgirl's nighttime oasis.

Bull Operator Responsibilities include, but are not limited to:

• Provide an energetic, outgoing, fun personality while maintaining professionalism.


• Perform varied duties to ensure all aspects of the proper steps of service.


• Offer polite, professional, and courteous customer service.


• Communicate effectively, clearly, patiently and humorously with co-workers and guests.


• Present and encourage current promotions to guests.


• Become and remain familiar with the mechanical controls of the bull in order to provide a pleasant experience for the guests.


• Ensure familiarity with the application to have guests electronically sign the establishment's waiver.


• Verify and scan guests’ identification to ensure that they meet minimum age requirements.


• Provide the establishment’s waiver to the guest and making sure the guest knows the rules for riding the mechanical bull and signs this waiver.


• Reports all unsafe or malfunctioning equipment to supervisor.

Bull Operator Qualifications

• At least one year of experience with customer service and/or hosting, preferably with prior mechanical equipment operation.


• Must be at least age 18.


• Must speak fluent English, other languages preferred.


• Communication skills are utilized a significant amount of time when interacting with guests, other employees, supervisors, and security.


• Ability to provide attention to detail, specifically pertaining to safety when working with the guests and co-workers in the Bull Pen; and when verifying identification.


• Alcohol awareness certification as required by local or state government agency.


• Reading and writing abilities are utilized often when verifying identification, completing paperwork, etc.


• Basic math skills are frequently used when working within a large crowd of guests.


• May be required to work nights, weekends, and/or holidays.

The Bull Operator position requires the ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds.


• Frequently standing up and moving about the venue.


• Frequently handling objects and equipment to maintain the Bull Pen.


• Frequently bending, stooping, kneeling, climbing and crawling.

The pay range for this role is $15 - $22 an hour.