Bull Operator - PBR Philly

Live! Hospitality & Entertainment; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Live! Hospitality & Entertainment is hiring a Bull Operator in Philadelphia. You will be responsible for ensuring a fun and safe experience for guests while operating the mechanical bull and providing top-notch customer service.

The ideal candidate should have at least one year of customer service experience, must be at least 18 years old, and be fluent in English. Physical requirements include lifting up to 50 pounds and frequently standing and moving about the venue.

Qualifications

• One year of experience in customer service or hosting, preferably with mechanical equipment.
• Must be at least age 18.
• Fluent in English; other languages preferred.

Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Offer polite and courteous customer service.
• Verify guests’ identification to meet age requirements.

Skills

Customer service experience

Fluent English

Attention to detail

Alcohol awareness certification

Basic math skills

Job description

Stateside Live! is a hospitality and entertainment district centered in the heart of the South Philadelphia Sports Complex. The one‑of‑a‑kind venue features multiple restaurants, bars, and entertainment choices, including: PBR Philly: Coors Banquet Bar, 1100 Social, Miller Time Beer Hall, Live! Arena which includes: Birra Peroni, Chickie’s and Pete’s, Geno’s Steaks, and Lorenzo and Sons Pizza. Voted Philadelphia’s No. 1 Sports Bar by Philadelphia Magazine, Stateside Live! is a joint partnership between Philadelphia‑based Comcast Spectacor and Baltimore‑based The Cordish Companies.

Bull Operator Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all aspects of the proper steps of service.
• Offer polite, professional, and courteous customer service.
• Communicate effectively, clearly, patiently and humorously with co‑workers and guests.
• Present and encourage current promotions to guests.
• Become and remain familiar with the mechanical controls of the bull in order to provide a pleasant experience for the guests.
• Ensure familiarity with the application to have guests electronically sign the establishment's waiver.
• Verify and scan guests’ identification to ensure that they meet minimum age requirements.
• Provide the establishment’s waiver to the guest and making sure the guest knows the rules for riding the mechanical bull and signs this waiver.
• Reports all unsafe or malfunctioning equipment to supervisor.

Bull Operator Qualifications

• At least one year of experience with customer service and/or hosting, preferably with prior mechanical equipment operation.
• Must be at least age 18.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with guests, other employees, supervisors, and security.
• Ability to provide attention to detail, specifically pertaining to safety when working with the guests and co‑workers in the Bull Pen; and when verifying identification.
• Alcohol awareness certification as required by local or state government agency.
• Reading and writing abilities are utilized often when verifying identification, completing paperwork, etc.
• Basic math skills are frequently used when working within a large crowd of guests.
• May be required to work nights, weekends, and/or holidays.

Physical Requirements

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds.
• Frequently standing up and moving about the venue.
• Frequently handling objects and equipment to maintain the Bull Pen.
• Frequently bending, stooping, kneeling, climbing and crawling.