Bull Operator - PBR Baltimore

Xfinity Live!; Baltimore (MD); On-site; USD 20,664 - 30,307; Part time

Job summary

A vibrant nightlife venue in Baltimore is seeking a Customer Service Host to provide energetic and professional service to guests. You will verify identification, ensure safety in the Bull Pen, and engage with patrons in a lively atmosphere. The ideal candidate has at least one year of customer service experience, speaks fluent English, and is attentive to detail. Pay is competitive, with opportunities to work in an exciting setting.

Qualifications

• At least one year of experience with customer service.
• Must speak fluent English; other languages preferred.
• Alcohol awareness certification required.
• Ability to handle safety procedures when working with guests.

Responsibilities

• Provide energetic and professional customer service.
• Ensure proper steps of service are followed.
• Communicate effectively with guests and co-workers.
• Verify guests’ identification for age requirements.

Skills

Customer service experience

Fluent English

Attention to detail

Communication skills

Basic math skills

Job description

PBR Baltimore
2 Market Pl
Baltimore, MD 21202, USA

From the toughest sport on dirt comes Baltimore City's most stunning country bar. Live country and southern rock bring the PBR party downtown to Power Plant live! Throw in cold beer, hard drinks, and a little bull ridin' and it's every cowboy and cowgirl's nighttime oasis.

Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all aspects of the proper steps of service.
• Offer polite, professional, and courteous customer service.
• Communicate effectively, clearly, patiently and humorously with co-workers and guests.
• Present and encourage current promotions to guests.
• Become and remain familiar with the mechanical controls of the bull in order to provide a pleasant experience for the guests.
• Ensure familiarity with the application to have guests electronically sign the establishment's waiver.
• Verify and scan guests’ identification to ensure that they meet minimum age requirements.
• Provide the establishment’s waiver to the guest and making sure the guest knows the rules for riding the mechanical bull and signs this waiver.
• Reports all unsafe or malfunctioning equipment to supervisor.

Qualifications

• At least one year of experience with customer service and/or hosting, preferably with prior mechanical equipment operation.
• Must be at least age 18.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with guests, other employees, supervisors, and security.
• Ability to provide attention to detail, specifically pertaining to safety when working with the guests and co-workers in the Bull Pen; and when verifying identification.
• Alcohol awareness certification as required by local or state government agency.
• Reading and writing abilities are utilized often when verifying identification, completing paperwork, etc.
• Basic math skills are frequently used when working within a large crowd of guests.
• May be required to work nights, weekends, and/or holidays.

Physical Requirements

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds.
• Frequently standing up and moving about the venue.
• Frequently handling objects and equipment to maintain the Bull Pen.
• Frequently bending, stooping, kneeling, climbing and crawling.

The pay range for this role is $15 - $22 an hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.