Bull Operator - PBR Philadelphia at Stateside Live!

Stateside Live!; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Job summary

Stateside Live! is seeking a Bull Operator to greet guests with energy and professionalism while managing safety and service steps. You will operate the mechanical bull, promote promotions, and ensure guests sign waivers and meet age requirements.

Ideal candidates have at least one year in customer service or hosting, are 18+, and possess strong communication skills. Occasional night/weekend/holiday shifts may be required.

Qualifications

• At least one year of customer service/hosting experience.
• Must be at least 18 years old.
• Fluent English required; other languages preferred.
• Strong communication with guests, staff and security.
• Attention to safety when working with guests and coworkers.
• Alcohol awareness certification as required by local/state agencies.
• Reading/writing abilities used for IDs and paperwork.
• Basic math used in managing crowds.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Provide an energetic, outgoing, and professional personality.
• Perform varied duties to ensure proper steps of service.
• Offer polite, professional customer service.
• Communicate effectively with guests and staff.
• Present and promote current promotions to guests.
• Familiarize yourself with the bull controls to ensure a pleasant ride.
• Ensure guests understand and sign the waiver.
• Verify IDs to meet age requirements.
• Provide and explain the waiver rules to guests.
• Report unsafe or malfunctioning equipment to supervisor.

Skills

Customer service experience

Hosting

Fluent English

Communication skills

Attention to detail

Alcohol awareness

Reading/writing abilities

Basic math

Shift flexibility

Mechanical equipment operation

Tools

Mechanical equipment operation

Job description

PBRPhiladelphia is inspired by the grit and glory of Professional Bull Riders, the toughest sport on dirt. The venue anchors a high-energy “cowboy bar” concept, delivering big-time entertainment and an electric nightlife atmosphere.

Currently undergoing an exciting expansion, the venue is adding dynamic new amenities, including a live concert stage for unforgettable performances, while the fan-favorite mechanical bull keeps the adrenaline pumping at Stateside Live.

Bull Operator Responsibilities include, but are not limited to:

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all aspects of the proper steps of service.
• Offer polite, professional, and courteous customer service.
• Communicate effectively, clearly, patiently and humorously with co-workers and guests.
• Present and encourage current promotions to guests.
• Become and remain familiar with the mechanical controls of the bull in order to provide a pleasant experience for the guests.
• Ensure familiarity with the application to have guests electronically sign the establishment's waiver.
• Verify and scan guests’ identification to ensure that they meet minimum age requirements.
• Provide the establishment’s waiver to the guest and making sure the guest knows the rules for riding the mechanical bull and signs this waiver.
• Reports all unsafe or malfunctioning equipment to supervisor.

Bull Operator Qualifications

• At least one year of experience with customer service and/or hosting, preferably with prior mechanical equipment operation.
• Must be at least age 18.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with guests, other employees, supervisors, and security.
• Ability to provide attention to detail, specifically pertaining to safety when working with the guests and co-workers in the Bull Pen; and when verifying identification.
• Alcohol awareness certification as required by local or state government agency.
• Reading and writing abilities are utilized often when verifying identification, completing paperwork, etc.
• Basic math skills are frequently used when working within a large crowd of guests.
• May be required to work nights, weekends, and/or holidays.

The Bull Operator position requires the ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds.
• Frequently standing up and moving about the venue.
• Frequently handling objects and equipment to maintain the Bull Pen.
• Frequently bending, stooping, kneeling, climbing and crawling.