Building Operations & Tenant Services Lead

Breaking Ground; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

La Central in the South Bronx seeks an Assistant Building Director, Administration II to oversee daily operations, rent administration, subsidy management, and tenant services. You will work with Property Management, Leasing, Compliance, and Finance on special projects, ensuring smooth building performance and adherence to policies.

You will supervise Rent Administrators and Office Managers, address resident issues, and coordinate with social service staff.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in property management and/or social services.
• Supervisory experience strongly preferred.
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams.
• Experience working with special needs populations, Low Income Housing Tax Credit, housing subsidies, building systems, and operations preferred.
• Superior conflict resolution skills.
• Strong written and verbal communication skills to interface effectively and efficiently with colleagues and tenants.

Responsibilities

• Oversee day-to-day building operations in the functional areas of rent collection and administration; lease renewals; subsidy management; tenant services; and general office management
• Responsible for the planning and execution of the building’s annual recertification process
• Oversee all landlord-tenant legal and other activities at the building in keeping with applicable laws and regulations; Breaking Ground policies and procedures; values, goals, and best practices
• Collaborate with Tenant Services Coordinators, Programs staff, and External Affairs to provide tenant services at the building including activities, workshops, events, and skills-building opportunities to enhance the tenant experience
• Partner with the Building Director, Assistant Directors, and social service staff to address specific resident issues and other challenges
• Supervise, recruit, train, and evaluate direct reports including Rent Administrators, and Office Manager
• Respond to tenant concerns about building operations
• Work with Property Management leadership on agency-wide issues including the implementation of databases and report review
• Ensure data is properly entered into Real Page, Breaking Portal and other database
• Ensure site compliance with established departmental standard operating procedures and best practices
• Maintain building contracts with outside vendors
• Perform other related duties as assigned

Skills

Property management

Social services

Supervisory experience

Microsoft Office

Tenant services

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Real Page

Breaking Portal

Microsoft Office

Job description

La Central in the South Bronx seeks an Assistant Building Director, Administration II to oversee daily operations, rent administration, subsidy management, and tenant services. You will work with Property Management, Leasing, Compliance, and Finance on special projects, ensuring smooth building performance and adherence to policies.

You will supervise Rent Administrators and Office Managers, address resident issues, and coordinate with social service staff.