Building Materials Customer Service Specialist

The JOY FM; Augusta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

The JOY FM in Augusta, GA seeks a Building Supply Customer Service Representative to help customers choose products, quote prices, place orders, and schedule deliveries. You will liaise with sales staff, warehouse personnel, and drivers to ensure accurate, timely service.

You will maintain knowledge of lumber, hardware, roofing, doors, windows, and related building products; verify orders, resolve issues, and assist customers in meeting project budgets.

Qualifications

• Strong customer service and communication skills.
• Knowledge of building materials and construction terminology.
• Ability to read and interpret basic construction plans.
• Organized with strong attention to order accuracy.
• Proficient with MS Office and business software systems.

Responsibilities

• Greet and assist customers in person, by phone, and via email.
• Provide pricing, product availability, and delivery information.
• Process orders, quotes, invoices, and returns.
• Coordinate with warehouse and drivers for timely order fulfillment.
• Maintain knowledge of lumber, hardware, roofing, doors, windows, and related products.
• Verify orders for accuracy and completeness.
• Resolve customer concerns and delivery issues professionally.
• Assist customers in identifying products that meet project budgets.
• Monitor inventory and communicate stock shortages or special orders.
• Follow up on quotes and customer inquiries.
• Maintain records of customer interactions and transactions.
• Support outside sales and account managers with admin tasks.
• Adhere to company policies, safety standards, and customer service expectations.

Skills

Customer service

Communication

Building materials terminology

Reading construction plans

Organizational skills

Multitasking

Microsoft Office

Attention to detail

Conflict resolution

Telephone etiquette

Education

High school diploma or GED

Associate degree in Business or Construction Management

Tools

Microsoft Office

Job description

The JOY FM in Augusta, GA seeks a Building Supply Customer Service Representative to help customers choose products, quote prices, place orders, and schedule deliveries. You will liaise with sales staff, warehouse personnel, and drivers to ensure accurate, timely service.

You will maintain knowledge of lumber, hardware, roofing, doors, windows, and related building products; verify orders, resolve issues, and assist customers in meeting project budgets.