Building & Housing Support Manager – Trauma-Informed

What is Permanent Supportive Housing?; Seattle (WA); On-site; USD 88,000 - 89,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

403(b)

ORCA subsidy

Career development

Job summary

Plymouth Housing is seeking a Building Support Manager in Seattle to lead Housing Support and Janitorial programs, ensuring safe, sanitary, and dignified housing across multiple sites. You will oversee staff, drive process improvements, and partner with internal teams to uphold trauma-informed care and resident-centered service.

The role emphasizes KPI-driven performance, cross-department collaboration, and continuous improvement in a busy permanent supportive housing portfolio.

Qualifications

• Three or more years of supervisory experience.
• Experience in janitorial, environmental services, housing operations, facilities, or a related field.
• Experience working with individuals experiencing homelessness or complex housing barriers.
• Experience implementing SOPs, monitoring KPIs, and improving operational performance.
• Experience in permanent supportive housing.

Responsibilities

• Lead portfolio-wide strategy for Housing Support and Janitorial programs, using KPIs to improve apartment conditions, building cleanliness, inspection readiness, unit-turn performance, and resident wellbeing.
• Serve as a subject-matter expert on apartment-condition improvement, hoarding response, sanitation standards, and trauma-informed cleaning and support practices.
• Develop, update, and implement policies and SOPs for apartment support services, deep cleaning and hoarding response, pest mitigation preparation, unit-turn cleaning, and inspection readiness.
• Supervise Housing Support Specialist and Janitorial teams across Plymouth buildings, including hiring, onboarding, training, coaching, performance management, cross-training, and strategic staff deployment.
• Partner with Learning & Development to ensure staff training in cleaning and sanitation standards, trauma-informed care and harm reduction, OSHA and safety procedures, and emergency response.
• Oversee respectful resident apartment support and collaborate with internal partners on individualized plans for apartments with significant health and safety concerns.
• Analyze apartment-condition and janitorial performance data, monitor documentation quality, and implement corrective strategies to drive measurable improvements.
• Establish and maintain organizational cleanliness and sanitation standards; coordinate audits, funder inspections, pest mitigation preparation, unit-turn cleaning, and responses to significant sanitation or hoarding situations.
• Partner with Safety to review work practices and ensure appropriate training in hazardous materials, sharps disposal, emergency clean-up procedures, and chemical storage and labeling.
• Foster cross-department collaboration and contribute to annual planning, SOP updates, and budget planning for supplies, cleaning vendors, and program resources.

Skills

Supervisory leadership

Data-driven decisions

KPI tracking

Cross-site coordination

Trauma-informed care

Stakeholder collaboration

Education

Bachelor's degree

Tools

Data tracking systems

Job description

Plymouth Housing is seeking a Building Support Manager in Seattle to lead Housing Support and Janitorial programs, ensuring safe, sanitary, and dignified housing across multiple sites. You will oversee staff, drive process improvements, and partner with internal teams to uphold trauma-informed care and resident-centered service.

The role emphasizes KPI-driven performance, cross-department collaboration, and continuous improvement in a busy permanent supportive housing portfolio.