Evening Concierge & Building Security Lead

FirstService Residential; Wellington (FL); On-site; USD 28,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in West Palm Beach, FL. The role involves meeting and greeting residents, monitoring access and security systems, and handling guests and service providers with strong communication and multitasking skills.

The position requires reliability with an emphasis on safety, logs, and incident response. The ideal candidate will have a high school diploma, basic computer literacy, and 2–3 years of business experience; bilingual abilities are a

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Communication skills

Customer service

Telephone skills

Interpersonal skills

Education

High school diploma or equivalency

College courses in business or hospitality

Tools

Computer literacy

Job description

FirstService Residential is seeking a Front Desk Associate in West Palm Beach, FL. The role involves meeting and greeting residents, monitoring access and security systems, and handling guests and service providers with strong communication and multitasking skills.

The position requires reliability with an emphasis on safety, logs, and incident response. The ideal candidate will have a high school diploma, basic computer literacy, and 2–3 years of business experience; bilingual abilities are a