Building Concierge & Access Control Specialist

Halstead Management Company; New York (NY); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Halstead Management Company in New York, NY is seeking a building concierge/front desk attendant to greet residents and guests, verify identities, and manage access control systems. The role includes handling deliveries, logging maintenance requests, posting notices, and enforcing building policies to ensure safety and smooth operations.

Ideal candidates provide courteous service, strong communication, and reliable follow-through on maintenance tickets and guest requests.

Formación

• Front desk greeting and screening visitors and contractors.
• Manage access control and issue/ deactivate badges as needed.
• Log and route maintenance requests and follow up with the team.

Responsabilidades

• Greet and screen everyone who enters; sign in visitors and contractors and issue badges
• Verify delivery people and vendors against approved lists
• Issue, track, and deactivate keys, fobs, and access cards
• Monitor cameras, alarms, and the intercom or door system
• Answer questions, take requests, and handle complaints courteously
• Log maintenance requests and pass them to the property manager or engineering team, then follow up
• Post notices (elevator outages, water shutoffs, events, policy reminders)
• Enforce building rules politely (quiet hours, move-in times, guest policies)
• Receive, log, and store packages; notify recipients
• Hand packages off only to verified recipients and keep a sign-out record
• Handle outgoing mail and courier pickups

Conocimientos

Customer service

Visitor screening

Access control

Communication

Problem solving

Descripción del empleo

Halstead Management Company in New York, NY is seeking a building concierge/front desk attendant to greet residents and guests, verify identities, and manage access control systems. The role includes handling deliveries, logging maintenance requests, posting notices, and enforcing building policies to ensure safety and smooth operations.

Ideal candidates provide courteous service, strong communication, and reliable follow-through on maintenance tickets and guest requests.