Building Concierge & Doorman: Guest Experience

Network ESC International; New York (NY); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

Network ESC International is seeking an energetic doorman for a 5th Avenue corporate building near the diamond district. You will greet tenants, employees, and guests with professionalism and courtesy, controlling access and assisting with directions and inquiries.

This full-time, on-site role requires monitoring entrances, maintaining logs, coordinating with building management, and delivering exceptional customer service while ensuring safety and discretion at all times.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service, hospitality, security, or building operations preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to remain alert and attentive throughout the shift.
• Ability to stand and walk for extended periods.
• Strong customer service and problem-solving skills.
• Ability to handle difficult situations calmly and professionally.
• Dependable, punctual, and responsible.
• Ability to work independently and as part of a team.

Responsabilités

• Greet tenants, employees, visitors, and guests in a friendly and professional manner.
• Open and hold doors for tenants and visitors.
• Monitor the building entrance and lobby area.
• Verify visitors and direct them to the appropriate offices or departments.
• Notify tenants or employees when their visitors arrive.
• Maintain visitor logs and follow building access procedures.
• Monitor deliveries, packages, and courier services.
• Assist visitors with directions and general building information.
• Observe and report suspicious activity or security concerns.
• Communicate emergencies, maintenance issues, and unusual incidents to building management or security.
• Maintain a neat, clean, and professional appearance at all times.
• Assist individuals with special needs, elderly visitors, and persons requiring additional assistance.
• Provide professional customer service while maintaining confidentiality.
• Follow all building policies, procedures, and emergency protocols.

Connaissances

Customer service

Communication

Visitor management

Access control awareness

Professional etiquette

Attention to detail

Conflict resolution

Emergency response awareness

Teamwork and reliability

Formation

High school diploma or equivalent

Description du poste

Network ESC International is seeking an energetic doorman for a 5th Avenue corporate building near the diamond district. You will greet tenants, employees, and guests with professionalism and courtesy, controlling access and assisting with directions and inquiries.

This full-time, on-site role requires monitoring entrances, maintaining logs, coordinating with building management, and delivering exceptional customer service while ensuring safety and discretion at all times.