Building Automation Support Specialist - Hybrid (Salem, OR)

Honeywell International, Inc.; Salem (OR); Hybrid; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical/Dental/Vision/Life Insurance

401(k) match

Paid time off

Job summary

Honeywell International Inc. in Salem, Oregon is seeking a Technical Support Specialist to troubleshoot and resolve customer technical issues on a hybrid schedule.

You will help build strong customer relationships by delivering clear, actionable guidance and documenting inquiries in our system. The role requires 2+ years in technical support with strong knowledge of building automation and a commitment to exceptional service.

Qualifications

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem-solving skills and a dedication to excellent customer service.

Responsibilities

• Provide technical support to customers, troubleshooting and resolving technical issues.
• Communicate effectively with customers to comprehend needs and provide solutions.
• Document and track customer inquiries and resolutions in our system.
• Work with cross-functional teams to escalate and resolve complex technical issues.
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers.

Skills

Technical support experience

Building automation systems knowledge

Customer service excellence

Education

Bachelor's degree in Engineering or related field

Job description

Honeywell International Inc. in Salem, Oregon is seeking a Technical Support Specialist to troubleshoot and resolve customer technical issues on a hybrid schedule.

You will help build strong customer relationships by delivering clear, actionable guidance and documenting inquiries in our system. The role requires 2+ years in technical support with strong knowledge of building automation and a commitment to exceptional service.