Hybrid Building Automation Tech Support Specialist

Honeywell INC.; Salem (MA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Paid Time Off

Job summary

Honeywell is seeking a Technical Support Specialist to join our team in a hybrid role at our Salem location. You will provide timely technical support to customers, troubleshoot issues, and deliver effective solutions while maintaining strong customer relationships.

The role emphasizes building automation knowledge, clear communication of technical information, and collaboration with cross-functional teams to resolve complex issues.

Qualifications

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem-solving skills and a dedication to excellent customer service.

Responsibilities

• Provide technical support to customers, troubleshooting and resolving technical issues.
• Communicate effectively with customers to understand needs and provide solutions.
• Document and track customer inquiries and resolutions in the system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Stay updated with product knowledge and industry trends to provide accurate information.

Skills

Technical support experience

Building automation systems

Customer service excellence

Education

Bachelor's degree in Engineering

Job description

Honeywell is seeking a Technical Support Specialist to join our team in a hybrid role at our Salem location. You will provide timely technical support to customers, troubleshoot issues, and deliver effective solutions while maintaining strong customer relationships.

The role emphasizes building automation knowledge, clear communication of technical information, and collaboration with cross-functional teams to resolve complex issues.