Hybrid Technical Support Specialist - Building Automation

Honeywell Technologies

Salem (OR)

Hybrid

USD 42,000 - 44,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell Technologies in Salem, OR is seeking a Technical Support Specialist to provide timely, effective technical support to customers on a hybrid schedule reporting to the Technical Support Supervisor. The role emphasizes diagnosing issues, communicating solutions, and documenting inquiries in the company system.

Ideal candidates have 2+ years in technical support, strong knowledge of building automation, and a focus on customer service.

Qualifications

2+ years of experience in technical support or a related role.
Strong technical skills and knowledge of building automation systems.
Exceptional problem-solving skills and a dedication to excellent customer service.

Responsibilities

Provide technical support to customers, troubleshooting and resolving technical issues
Communicate effectively with customers to comprehend their needs and provide appropriate solutions
Document and track customer inquiries and resolutions in our system
Work with cross-functional teams to escape and resolve complex technical issues
Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers