Builder Support Representative

Whirlpool, Inc.; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Fitness reimbursement

Educational reimbursement

Kitchenettes

Job summary

Whirlpool Corporation in Richmond, VA is seeking a Builder Support Representative to drive the success of builder trade accounts across a large geographic region. You will build strong relationships with National Builder site contacts and provide product and process trainings to drive sales and customer satisfaction.

The role involves coordinating order fulfillment, supporting meetings, and escalating issues for timely resolution.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service or training experience.
• 1+ years of experience with new construction building industry.
• 1+ years of experience with home appliances.

Responsibilities

• Develop strong relationships with contacts at National Builder sites within the territory.
• Provide product and process trainings to drive sales and customer satisfaction.
• Support Single Family Welcome Meetings and construction meetings as needed.
• Drive order fulfillment through cross functional collaboration.
• Escalate issues to National Builder Manager to raise awareness and drive change.

Skills

Customer service

Training

Communication

Organization

Presentation

Problem solving

Education

High School Diploma or GED

Tools

Google G Suite

Microsoft Office

Job description

## Builder Support RepresentativeRichmond,Virginia,USAApply NowFind out how well you match with this job**Requisition ID:** 72533 **About Whirlpool Corporation**Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. ## **This role in summary**We are seeking qualified candidates for the position of builder sales analyst within our National Builder Execution team. The location for this role is Virginia.This role is responsible for driving the success of Whirlpool Corporation’s diverse products and services for strategic Builder Trade Customer accounts, including National single-family home builders. The builder sales analyst will actively manage a large geographical region and be assigned Builder Trade Customer accounts, be responsible for growing the customer relationship, and will be measured on customer relationship key performance indicators and sales and training targets. We are seeking individuals that have proven diligence, perseverance and experience cultivating high level relationships with key decision makers of Whirlpool Builder Trade Customers.## **Your responsibilities will include*** Develop strong relationships with contacts at all National Builder site locations within assigned geographic territory* Provide all product and process trainings to drive sales and customer satisfaction* Support Single Family Welcome Meetings and help lead construction meetings, as needed to drive brand partnership, advocacy, product knowledge and field any necessary questions* Drive reliable and predictable order fulfillment through cross functional collaboration with order management and order fulfillment teams* Share impactful issues and root cause with National Builder Manager in order to raise awareness and drive change where needed* Meet with Division construction, sales, and purchasing teams on a regular basis to establish rapport and collaboration* Work closely with process partners to ensure delivery and installation excellence* Serve as point of contact for escalated issues not resolved by Builder Hub Team to drive timely issue resolution and customer satisfaction* Educate builder contacts on policy and processes, as needed## **Minimum requirements*** High School Diploma or GED* 1+ years of customer service or training experience* 1+ years of experience with new construction building industry, residential single or multi-family construction* 1+ years of experience with home appliance, specific to either retail, direct, business and/or national retail## **Preferred skills and experiences*** Bachelor's Degree preferred* Proficient in Google G Suite and Microsoft Office* Exhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skills* Communicate effectively in group presentations and demonstrations* Independent and motivated team player; ability to succeed in a self-directed environment* Possess excellent communication, organization and presentation skills* Ability to lift at least 50lbs* Operational background and history with Builder accounts* Strong bias for action and quick problem solving skills for escalations## **What we offer**Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).## **Additional information**Whirlpool’s Ways of WorkingOur goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:* **Always On Flexibility** - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.* **Two-Week Work from Anywhere** - Minimum of one-week increments for a total of two weeks per year.* **Sabbatical** - Four weeks paid leave after every five years of service.Connect with us and learn more about Whirlpool CorporationSee what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.