Builder Support & Solutions Specialist

Poolsafe, LLC.; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Poolsafe, LLC. in San Diego, CA is seeking a Builder Support Representative to assist pool builders by phone, email, and text. You will schedule installations, process orders, and prepare quotes for auto covers, replacement fabrics, and service requests.

You will follow up on outstanding items, coordinate with Area Managers and Technicians to manage inventory, and support retail orders while maintaining builder accounts in the ERP system. Proactive communication drives customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Sales and industry experience preferred.
• Strong customer service background.

Responsibilities

• Communicate with pool builders through phone, text, and email.
• Schedule installations and service appointments for builders.
• Prepare quotes for auto covers, replacement covers, fences, and service requests.
• Follow up daily on outstanding items (e.g., color, motor side).
• Order new systems and replacement fabrics from APC.
• Support retail customer orders and maintain builder accounts in ERP.
• Collaborate with Area Managers and Technicians to manage inventory and resolve issues.
• Proactively reach out to builders for brochures, fabric samples, and other needs.
• Monitor and report builder-specific sales trends.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Problem-solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

ERP systems

CRM software

Digital communication tools

Job description

Poolsafe, LLC. in San Diego, CA is seeking a Builder Support Representative to assist pool builders by phone, email, and text. You will schedule installations, process orders, and prepare quotes for auto covers, replacement fabrics, and service requests.

You will follow up on outstanding items, coordinate with Area Managers and Technicians to manage inventory, and support retail orders while maintaining builder accounts in the ERP system. Proactive communication drives customer satisfaction.