Builder Support & Customer Success Pro

HomeTeam Pest Defense; Riverside (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee discounts

Employee stock purchase plan

Job summary

HomeTeam Pest Defense is hiring a Builder Customer Service Representative in Riverside, CA. You’ll deliver exceptional service to home builders and customers, handle service tickets, and support technicians with reports and scheduling.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and are comfortable using our telephone system. The role offers competitive pay, benefits, and opportunities for advancement within the company.

Qualifications

• 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders
• Maintaining good customer and builder relationships
• Escalate inquiries to managers as needed
• Resolve customer inquiries timely
• Communicate with Field Managers and Office Personnel about daily tasks
• Understand Taexx system, pricing, and services available

Skills

Customer service

Communication

Computer basics

Telephone usage

Education

High school diploma or GED

Tools

Telephone system

Job description

HomeTeam Pest Defense is hiring a Builder Customer Service Representative in Riverside, CA. You’ll deliver exceptional service to home builders and customers, handle service tickets, and support technicians with reports and scheduling.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and are comfortable using our telephone system. The role offers competitive pay, benefits, and opportunities for advancement within the company.