Builder Customer Experience Specialist

HomeTeam Pest Defense, Inc.; Riverside (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Company paid life & AD&D

401(k) match

Employee stock purchase plan

Paid time off

Tuition reimbursement

Dependent scholarship awards

Employee discounts

Growth opportunities

Job summary

HomeTeam Pest Defense, Inc. in Riverside, CA is seeking a Builder Customer Service Representative to deliver exceptional service to homebuilders and customers. You will provide information on products and installations, print service tickets, and support field teams to ensure smooth operations.

Join a friendly work environment with competitive hourly pay and comprehensive benefits. The role emphasizes building strong relationships with builders and customers while handling inquiries, payments,

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skills and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide exceptional customer service per HomeTeam standards.
• Inform Home Builders/Supervisors/Vendors on products and installations.
• Print and distribute service tickets and graphs for technicians/installers.
• Schedule builder services and resolve accounting questions.
• Collect and reconcile payments from Home Builders.
• Maintain good customer and builder relationships.
• Escalate inquiries to managers when needed.
• Communicate with Field Managers and Office staff about tasks.

Skills

Customer service

Communication

Computer basics

Telephone usage

Education

High school diploma or GED

Job description

HomeTeam Pest Defense, Inc. in Riverside, CA is seeking a Builder Customer Service Representative to deliver exceptional service to homebuilders and customers. You will provide information on products and installations, print service tickets, and support field teams to ensure smooth operations.

Join a friendly work environment with competitive hourly pay and comprehensive benefits. The role emphasizes building strong relationships with builders and customers while handling inquiries, payments,